Quote:
Originally Posted by GBS
No one at home in technical support....
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You have only to look at the 162 "Logged Issues" in Technical Support (4 pages worth in about 2 weeks) or the 189 "Claim Fixed" threads to see that this just isn't true. Every item in
logged Issues or
Claim Fixed has been investigated by them (sometimes multiple times) to some extent. In these two sub-forums they have fielded over 2,000 posts. I have a lot of admiration for them.
On the other hand, it's easy to understand your frustration. I have been frustrated many times and have started numerous threads, but I have never gotten the feeling that I was being ignored. Sometimes they can't resolve a thread immediately because they are: 1- Still researching it to duplicate an issue or identify a solution, or 2- They're so busy helping so many people all at the same time.
With many posted threads over there, I haven't really needed to, but if it were necessary, I'd be willing to cut them a little slack.