If you haven't heard anything by the end of the week, please email me at
tc@ootpdevelopments.com and I will see what I can do. They should be working Mon-Fri, the weekends they aren't at full strength or very low staffing. So you should hear something asap.
They usually look for your email address you used when ordering, they might ask for an mailing address if you provided it, and they could even verify the credit card used to buy the game as well. If you changed email addresses, that could be some of the issue.
Good Luck.