[mickey7]

Just over a month now since this was posted and no meaningful reply ! I purchased the original OOTP and every version since except ootp 8 which was really the same game as ootp 2008. Along the way I purchased title bout, ITP and a couple games when you were .400 studios and EHM while you were part of SI. I purchased all these games because not only were they good games but until you joined SI your customer service was impeccable. Upon joining SI that began changing for the worse, and now that you are again independent customer service has totally become a thing of the past. I have this issue and an issue with schedules in historical sims that I brought up in July, neither has been addressed or fixed. This is not the company I dealt with and held in high regard, I'm afraid like so many other internet companies yours has decided that if the customer is upset its their fault not yours. They are either unreasonable or too impatient and like it or not that attitude is a prescription for failure. Somewhere in these forums you asked for suggestions to better market OOTP----here's one upgrade your customer service and your customer's satisfaction and they will tell others of your product with a positive twist. I've told many through the years how great this game was, over the last three years I've told many more to stay away from the game if they expect prompt resolution of issues-----the future is your choice just as it is with evert other company. Consider me a former customer, at least until you decide the customer is your most valuable asset as you once did.