Thanks, eg. I like to take a balanced approach to OOTP; I'll dump on them when I think they deserve it but support them in general when I can.
In these situations, we all have to remember what we are dealing with here. That is, how a small handful of people with limited resources have produced an overall pretty darned good product.
Do some tech support questions go unanswered? Sure, but hopefully my sharing this incident will help others understand why.
Plus there are these general lessons that I momentarily forgot (and I'm in charge of IT at work
):
- Don't download something unless you really need it,
- Trust but verify - just because Lifehacker recommends it doesn't make it a good idea, and
- Above all, "don't fix what ain't broke."