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well we found a solution, that may or may not be the correct way to go but it worked so what the hell:
I deleted CK as manager of his team and then added him back as a new manager, complete with new password. Ran a sim and uploaded the new file which he was able to download, install and then launch in-game. All seems to be well now
Snake
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USBL/USLBM/NBL/WBL Commissioner
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