OOTP8 crashes at start-up

pschwar · 04-09-2008, 03:09 AM

Just bought OOTP8. As soon as I attempt to fire up OOTP8, it crashes. "ootp8.exe has encountered a problem..." I've uninstalled and reinstalled, same problem. According to the FAQ I should update my video card drivers, I did and it didn't help.

I'm still using AppVersion 2.0.0.0. The OOTP2007 patch doesn't work as it's looking for ootp2007.exe. Is there a way to patch OOTP8? I can't find any info on this.

PC: IBM T43
Video: ATI Mobile Raedon X300
OS: WinXP SP2
HD: About 8 out of 60GB free

Tony M · 04-09-2008, 04:40 AM

What is AppVersion 2.0.0.0?

pschwar · 04-09-2008, 05:21 AM

Quote:

Originally Posted by redsoxford

What is AppVersion 2.0.0.0?

After it crashes, I click "debug" and this information comes up. I believe the latest OOTP2007 version is like 2.0.3.x or something like that. But like I said, the OOTP2007 patch doesn't work for OOTP8.

Nutlaw · 04-09-2008, 06:10 PM

The latest patch can be found here: http://www.ootpdevelopments.com/boar...-0-0-13-a.html

Have you gotten OOTP 2007 to run on your computer in the past? Regardless, you may wish to uninstall, delete all of the OOTP folders (in Program Files, Application Data, and My Documents), then reinstall. Occasionally, the installation process will go awry and cause issues such as this.

pschwar · 04-10-2008, 12:19 AM

Quote:

Originally Posted by Nutlaw

The latest patch can be found here: http://www.ootpdevelopments.com/boar...-0-0-13-a.html

Thanks! Didn't help though. :-(

Quote:

Originally Posted by Nutlaw

Have you gotten OOTP 2007 to run on your computer in the past?

I think the last version I had was OOTP 2006, and I'm not sure I ever ran it on this laptop.

Quote:

Originally Posted by Nutlaw

Regardless, you may wish to uninstall, delete all of the OOTP folders (in Program Files, Application Data, and My Documents), then reinstall. Occasionally, the installation process will go awry and cause issues such as this.

Didn't help.

pschwar · 04-10-2008, 04:50 PM

Anyone?

I've purchased every version of OOTP since v3 (but not 2007) and it's always worked well, so I guess I should complain too much.

Nutlaw · 04-10-2008, 06:04 PM

Just to verify, can you post your processor speed and RAM, please?

pschwar · 04-11-2008, 02:31 AM

Quote:

Originally Posted by Nutlaw

Just to verify, can you post your processor speed and RAM, please?

Intel Pentium M 750 (1.86GHz, 2MB L2 Cache, 533MHz FSB)
1 GB DDR2 SDRAM

pschwar · 04-13-2008, 04:28 AM

I tried OOTP 2007 demo with and without the latest patch, both crashed at startup as well, as well as OOTP 2006 demo. They ask me to register, then I hit "Trial", then it crashes.

BTW, I have plenty of other software on this laptop and never had any problems with any of it. There's something common about the OOTP code base that's causing it to crash.

pschwar · 04-15-2008, 12:31 AM

So I guess I'm screwed here?

Nutlaw · 04-15-2008, 06:26 PM

Sorry, I'm not entirely sure of what to suggest here. Your laptop should be more than able to run the game.

Which operating system are you using? If Vista, are you running the game in administrator mode?

pschwar · 04-18-2008, 02:05 PM

Quote:

Originally Posted by Nutlaw

Which operating system are you using? If Vista, are you running the game in administrator mode?

WinXP SP2

Thanks for all your help here! Just curious, are you just a big fan of OOTP or tech support? If tech support, is there a way I can run it in trace mode or something and upload files so you can take a closer look at my problem?

Nutlaw · 04-18-2008, 07:09 PM

Quote:

Originally Posted by pschwar

Just curious, are you just a big fan of OOTP or tech support?

Er, yes to both, at least as much as the latter exists. I'm a volunteer and beta tester.

Quote:

Originally Posted by pschwar

If tech support, is there a way I can run it in trace mode or something and upload files so you can take a closer look at my problem?

Give it a shot and paste the results our current thread here please. Instructions: http://www.ootpdevelopments.com/boar...race-mode.html

Just be sure to change the installation path to fit OOTP 8.

pschwar · 04-19-2008, 04:15 AM

I edited that file, changed the trace_mode attribute, ran OOTP8 again...it didn't create a ootp.log file anywhere (it's showing hidden files).

I noticed that OOTP8 comes with an option to start in trace mode, I ran that, no log file was created.

I'm guessing the app crashes before it even begins to create a log file?

Nutlaw · 04-19-2008, 10:34 AM

Wow. Huh. Do you have any anti-virus software running? If so, could you try disabling it long enough to run the game?

pschwar · 04-20-2008, 02:25 AM

Quote:

Originally Posted by Nutlaw

Wow. Huh. Do you have any anti-virus software running? If so, could you try disabling it long enough to run the game?

I'm running Symantec Anti-Virus v10.x. This is my work laptop and it appears they disabled the ability to shut down my anti-virus software. I tried killing it in Task Manager but that doesn't work either.

What do you think the software is doing? Not allowing a .log file to be written?

Nutlaw · 04-20-2008, 10:25 AM

Quote:

Originally Posted by pschwar

I'm running Symantec Anti-Virus v10.x. This is my work laptop and it appears they disabled the ability to shut down my anti-virus software. I tried killing it in Task Manager but that doesn't work either.

What do you think the software is doing? Not allowing a .log file to be written?

I'm not exactly sure what the Anti-Virus software might be doing, but sometimes they interfere with the game. The fact that it's a work laptop presents another complication, as we don't know exactly what they might have thrown on there to muck things up.

When you wrote that you have plenty of other software on there, does that include games? If so, which ones? Anything else with eLicense software involved?

pschwar · 04-24-2008, 04:37 AM

Quote:

Originally Posted by Nutlaw

When you wrote that you have plenty of other software on there, does that include games? If so, which ones?

Not too many games. Front Office Football 2007 is on here. I've got a million other apps though.

Quote:

Originally Posted by Nutlaw

Anything else with eLicense software involved?

Nope, OOTP is the only one.

pschwar · 04-28-2008, 04:15 AM

So what do I need to do to get a refund? Well, I'll at least hang around to OOTP9 demo comes out and try that, but if OOTP2006 and OOTP2007 all throw the same error, I have a feeling that OOTP9 will do the same.

Nutlaw · 05-04-2008, 10:51 AM

You would want to contact support@elicense.com to see about a refund, but you could maybe ask them about your issues and see if they have any suggestions.

Without being able to modify more of what's running on your laptop, I don't have any other ideas. Is there anything else that I can help you with?

04-09-2008, 03:09 AM	#1 (permalink)
pschwar Minors (Rookie Ball) Join Date: Mar 2002 Location: Baltimore Posts: 39 Thanks: 0 Thanked 0x in 0 posts	OOTP8 crashes at start-up Just bought OOTP8. As soon as I attempt to fire up OOTP8, it crashes. "ootp8.exe has encountered a problem..." I've uninstalled and reinstalled, same problem. According to the FAQ I should update my video card drivers, I did and it didn't help. I'm still using AppVersion 2.0.0.0. The OOTP2007 patch doesn't work as it's looking for ootp2007.exe. Is there a way to patch OOTP8? I can't find any info on this. PC: IBM T43 Video: ATI Mobile Raedon X300 OS: WinXP SP2 HD: About 8 out of 60GB free

04-09-2008, 04:40 AM	#2 (permalink)
Tony M Global Moderator Join Date: Feb 2006 Location: Here Posts: 6,113 Blog Entries: 3 Thanks: 38 Thanked 309x in 179 posts	What is AppVersion 2.0.0.0? __________________ This signature is intentionally blank

04-09-2008, 06:10 PM	#4 (permalink)
Nutlaw Hall Of Famer Join Date: Apr 2003 Posts: 9,529 Thanks: 79 Thanked 102x in 62 posts	The latest patch can be found here: http://www.ootpdevelopments.com/boar...-0-0-13-a.html Have you gotten OOTP 2007 to run on your computer in the past? Regardless, you may wish to uninstall, delete all of the OOTP folders (in Program Files, Application Data, and My Documents), then reinstall. Occasionally, the installation process will go awry and cause issues such as this. __________________ BJHL: GM of the Manhattan Crime Occasional Contributor to The Cardinal Nation

04-10-2008, 06:04 PM	#7 (permalink)
Nutlaw Hall Of Famer Join Date: Apr 2003 Posts: 9,529 Thanks: 79 Thanked 102x in 62 posts	Just to verify, can you post your processor speed and RAM, please? __________________ BJHL: GM of the Manhattan Crime Occasional Contributor to The Cardinal Nation

04-13-2008, 04:28 AM	#9 (permalink)
pschwar Minors (Rookie Ball) Join Date: Mar 2002 Location: Baltimore Posts: 39 Thanks: 0 Thanked 0x in 0 posts	I tried OOTP 2007 demo with and without the latest patch, both crashed at startup as well, as well as OOTP 2006 demo. They ask me to register, then I hit "Trial", then it crashes. BTW, I have plenty of other software on this laptop and never had any problems with any of it. There's something common about the OOTP code base that's causing it to crash. Last edited by pschwar; 04-13-2008 at 05:41 AM.

04-10-2008, 04:50 PM	#6 (permalink)
pschwar Minors (Rookie Ball) Join Date: Mar 2002 Location: Baltimore Posts: 39 Thanks: 0 Thanked 0x in 0 posts	Anyone? I've purchased every version of OOTP since v3 (but not 2007) and it's always worked well, so I guess I should complain too much.

04-15-2008, 12:31 AM	#10 (permalink)
pschwar Minors (Rookie Ball) Join Date: Mar 2002 Location: Baltimore Posts: 39 Thanks: 0 Thanked 0x in 0 posts	So I guess I'm screwed here?

04-15-2008, 06:26 PM	#11 (permalink)
Nutlaw Hall Of Famer Join Date: Apr 2003 Posts: 9,529 Thanks: 79 Thanked 102x in 62 posts	Sorry, I'm not entirely sure of what to suggest here. Your laptop should be more than able to run the game. Which operating system are you using? If Vista, are you running the game in administrator mode? __________________ BJHL: GM of the Manhattan Crime Occasional Contributor to The Cardinal Nation

04-19-2008, 04:15 AM	#14 (permalink)
pschwar Minors (Rookie Ball) Join Date: Mar 2002 Location: Baltimore Posts: 39 Thanks: 0 Thanked 0x in 0 posts	I edited that file, changed the trace_mode attribute, ran OOTP8 again...it didn't create a ootp.log file anywhere (it's showing hidden files). I noticed that OOTP8 comes with an option to start in trace mode, I ran that, no log file was created. I'm guessing the app crashes before it even begins to create a log file?

04-19-2008, 10:34 AM	#15 (permalink)
Nutlaw Hall Of Famer Join Date: Apr 2003 Posts: 9,529 Thanks: 79 Thanked 102x in 62 posts	Wow. Huh. Do you have any anti-virus software running? If so, could you try disabling it long enough to run the game? __________________ BJHL: GM of the Manhattan Crime Occasional Contributor to The Cardinal Nation

04-28-2008, 04:15 AM	#19 (permalink)
pschwar Minors (Rookie Ball) Join Date: Mar 2002 Location: Baltimore Posts: 39 Thanks: 0 Thanked 0x in 0 posts	So what do I need to do to get a refund? Well, I'll at least hang around to OOTP9 demo comes out and try that, but if OOTP2006 and OOTP2007 all throw the same error, I have a feeling that OOTP9 will do the same.

05-04-2008, 10:51 AM	#20 (permalink)
Nutlaw Hall Of Famer Join Date: Apr 2003 Posts: 9,529 Thanks: 79 Thanked 102x in 62 posts	You would want to contact support@elicense.com to see about a refund, but you could maybe ask them about your issues and see if they have any suggestions. Without being able to modify more of what's running on your laptop, I don't have any other ideas. Is there anything else that I can help you with? __________________ BJHL: GM of the Manhattan Crime Occasional Contributor to The Cardinal Nation

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