eLicence

JudgeDredd · 11-22-2008, 11:18 AM

I could do with some help please. I bought this some time ago and recently upgraded my PC. Unfortunately, this involved new hard drives and reinstallation of OS.

I tried to reinstall this game and play it, entered my order code and I was told
"Retrieval of Licence failed with error code = 11"
and apparently there are no licences available for the order ID. Oh, and apparently I've installed all the licences I'm allowed??

Any help appreciated please.

Whilst I'm here I might as well say...I swear this is the last time I buy a product with an eLicence/limited installs...it's simply not worth the hassle.

As an example...I had in excess of 30 games installed on my PC of various genres. Some have a nice friendly key to enter, some have this eLicence thing, others have some other prehistoric copy protection on them. I upgraded my hardware/OS about a week ago and I'm STILL installing stuff that I need. It is completely impractical to go uninstalling software in the hope that it is one of those games that have an elicence so it is retreived.

So just so you know, and you probably don't really care about what the wee man says, but I won't be buying any eLicence products again. eLicence along with some other copy protection systems can go on my black list....looks like I'll end up going to console at this rate! Seriously...jumping through hoops to install/uninstall and play a bloody game simply isn't worth the hassle!

With that said, if you can help me get this product licenced again, being as I paid good money for it, I'd appreciate it!

JudgeDredd · 11-22-2008, 11:19 AM

nevermind

I've found the eLicence support form. I'll see what fun I get with that.

Nutlaw · 11-23-2008, 10:49 AM

Also, if you email support@elicense.com, they should take care of any problems that you have.

If you didn't unlicense previous installations of the game, they'll just have to reset your license count. Next time, if you remember to unlicense the game before reinstalling your operating system, you won't have to go through this step.

Nutlaw · 11-28-2008, 12:29 PM

As the original poster has not responded to this thread in five days, this thread will be closed for housekeeping reasons. If you need any further assistance with this matter whatsoever, please don't hesitate to post a link to this thread in Tech Support and we will be happy to continue to help you. Thanks.

11-22-2008, 11:18 AM	#1 (permalink)
JudgeDredd Minors (Single A) Join Date: May 2007 Posts: 63 Thanks: 0 Thanked 0x in 0 posts	eLicence I could do with some help please. I bought this some time ago and recently upgraded my PC. Unfortunately, this involved new hard drives and reinstallation of OS. I tried to reinstall this game and play it, entered my order code and I was told "Retrieval of Licence failed with error code = 11" and apparently there are no licences available for the order ID. Oh, and apparently I've installed all the licences I'm allowed?? Any help appreciated please. Whilst I'm here I might as well say...I swear this is the last time I buy a product with an eLicence/limited installs...it's simply not worth the hassle. As an example...I had in excess of 30 games installed on my PC of various genres. Some have a nice friendly key to enter, some have this eLicence thing, others have some other prehistoric copy protection on them. I upgraded my hardware/OS about a week ago and I'm STILL installing stuff that I need. It is completely impractical to go uninstalling software in the hope that it is one of those games that have an elicence so it is retreived. So just so you know, and you probably don't really care about what the wee man says, but I won't be buying any eLicence products again. eLicence along with some other copy protection systems can go on my black list....looks like I'll end up going to console at this rate! Seriously...jumping through hoops to install/uninstall and play a bloody game simply isn't worth the hassle! With that said, if you can help me get this product licenced again, being as I paid good money for it, I'd appreciate it!

11-23-2008, 10:49 AM	#3 (permalink)
Nutlaw Hall Of Famer Join Date: Apr 2003 Posts: 9,529 Thanks: 79 Thanked 102x in 62 posts	Also, if you email support@elicense.com, they should take care of any problems that you have. If you didn't unlicense previous installations of the game, they'll just have to reset your license count. Next time, if you remember to unlicense the game before reinstalling your operating system, you won't have to go through this step. __________________ BJHL: GM of the Manhattan Crime Occasional Contributor to The Cardinal Nation

11-28-2008, 12:29 PM	#4 (permalink)
Nutlaw Hall Of Famer Join Date: Apr 2003 Posts: 9,529 Thanks: 79 Thanked 102x in 62 posts	As the original poster has not responded to this thread in five days, this thread will be closed for housekeeping reasons. If you need any further assistance with this matter whatsoever, please don't hesitate to post a link to this thread in Tech Support and we will be happy to continue to help you. Thanks. __________________ BJHL: GM of the Manhattan Crime Occasional Contributor to The Cardinal Nation

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11-22-2008, 11:19 AM	#2 (permalink)
JudgeDredd Minors (Single A) Join Date: May 2007 Posts: 63 Thanks: 0 Thanked 0x in 0 posts	nevermind I've found the eLicence support form. I'll see what fun I get with that.