Game crashes when you click on lineups/pitching

JL_Amato · 01-07-2009, 10:19 PM

Version: 9.2.13

PC/MAC: PC

What were you doing? Trying to access lineup or pitching screens.

What happened? When I selected the lineup or pitching screen the game freezes and get an error stating that OOTP baseball has stopped working. Have been playing the game for several months and no problems until a couple of weeks ago.

Reproducible? Yes

Problem occurs with other leagues? Yes, tried stating a new league and the problem persisted.

Any help would be greatly appreciated.

(This is copy and pasted from a locked topic but I'm having the same problem and no solution was provided)

Original link: http://www.ootpdevelopments.com/boar...-pitching.html

JL_Amato · 01-09-2009, 06:34 AM

Any help?

Tony M · 01-09-2009, 07:08 AM

can you try the latest version?

JL_Amato · 01-09-2009, 07:38 AM

Updated to the newest patch and it's still occurring.

JL_Amato · 01-09-2009, 09:10 AM

Did a complete uninstall and deleted the files from the C drive and it's still occurring.

I can click on just about everything else but if I touch my roster, pitching, or lineups the program completely crashes.

JL_Amato · 01-09-2009, 02:16 PM

So is there a tech support phone number I can call or can I just get a refund on the game?

I've only had it for about 3 weeks and to have this happen then to not get any sort of response from the tech guys is pretty lame.

Nutlaw · 01-09-2009, 06:05 PM

There is no phone number. Only volunteers who assist in their free time. Please have a bit of patience.

Which operating system are you using, how much RAM do you have, and how much free hard drive space do you have?

Are all of your Windows files and graphic card drivers up to date? Have you defragmented your hard drive recently?

Will the game crash on the Free Agent screen?

JL_Amato · 01-09-2009, 07:37 PM

Quote:

Originally Posted by Nutlaw

There is no phone number. Only volunteers who assist in their free time. Please have a bit of patience.

Which operating system are you using, how much RAM do you have, and how much free hard drive space do you have?

Are all of your Windows files and graphic card drivers up to date? Have you defragmented your hard drive recently?

Will the game crash on the Free Agent screen?

1) Windows Vista Home Premium, 2GB RAM, 8GB of free space.

2) AFAIK, yes all my drivers are up to date. Yes, I haven't defragmented my hard drive recently.

3) No it doesn't. The only things that seem to make it crash are clicking on links to my roster page, lineup page, or my pitching page.

Nutlaw · 01-10-2009, 09:16 AM

Quote:

Originally Posted by JL_Amato

2) AFAIK, yes all my drivers are up to date. Yes, I haven't defragmented my hard drive recently.

Could you please double-check your graphic card driver and try defragmenting?

Will the crash occur no matter which team's roster/lineup/pitching screen you view, or is it only limited to the team that you control?

JL_Amato · 01-10-2009, 01:25 PM

Quote:

Originally Posted by Nutlaw

Could you please double-check your graphic card driver and try defragmenting?

Will the crash occur no matter which team's roster/lineup/pitching screen you view, or is it only limited to the team that you control?

My graphic card driver is updated and I tried defragmenting with no success.

The crash occurs no matter what team I'm looking at or playing as. If I even try to touch any of those buttons the software crashes.

Nutlaw · 01-10-2009, 07:56 PM

Can you try running OOTP with FaceGen disabled, or in one of the two troubleshooting modes? You'll find these options in the Game Preferences button in the opening screen.

Which resolution are you running at? Could you try switching it? Could you try cycling between full screen and windowed mode?

JL_Amato · 01-11-2009, 02:51 AM

Quote:

Originally Posted by Nutlaw

Can you try running OOTP with FaceGen disabled, or in one of the two troubleshooting modes? You'll find these options in the Game Preferences button in the opening screen.

Which resolution are you running at? Could you try switching it? Could you try cycling between full screen and windowed mode?

1) Disabled FaceGen - did nothing, tried both troubleshooting modes and those did nothing as well.

2) My resolution is at 1024x768. I messed around with the resolution and it didn't do anything either.

3) Flipping from windowed mode to full screen did nothing as well.

Something I probably should have mention earlier is that the problem started after my computer went to the blue screen of death while OOTP9 was open.

Nutlaw · 01-11-2009, 09:59 AM

Quote:

Originally Posted by JL_Amato

Something I probably should have mention earlier is that the problem started after my computer went to the blue screen of death while OOTP9 was open.

Well, that's certainly of interest, but I wouldn't know how to fix it even so. I'm really sorry, but I'm out of ideas.

Assuming that you didn't buy the game through Steam, you could contact support@elicense.com for a refund.

JL_Amato · 01-11-2009, 01:19 PM

Well is there a better way of removing it from my computer than just uninstalling it?

My personal theory is that it's something corrupt in the program files but even uninstalling and reinstalling didn't seem to do anything to the problem.

Nutlaw · 01-11-2009, 03:11 PM

Well, you can try. There are potentially three areas where the game stores files, though the uninstallation procedure should remove them.

One is the installation directory, often in Program Files.

If you installed to the default directory, your saved games and the like will be found in My Documents. Otherwise, they will be put in your main directory.

The third area is in the hidden Application Data folder, which I believe for Vista is found at C:\users\(your username)\appdata\roaming\Out of the Park Developments\OOTP Baseball 9

JL_Amato · 01-11-2009, 04:45 PM

Quote:

Originally Posted by Nutlaw

Well, you can try. There are potentially three areas where the game stores files, though the uninstallation procedure should remove them.

One is the installation directory, often in Program Files.

If you installed to the default directory, your saved games and the like will be found in My Documents. Otherwise, they will be put in your main directory.

The third area is in the hidden Application Data folder, which I believe for Vista is found at C:\users\(your username)\appdata\roaming\Out of the Park Developments\OOTP Baseball 9

That last one isn't there.

Anything special I need to do to see it?

mars001 · 01-11-2009, 11:51 PM

I'm seeing the same thing. I've been running the software just fine for quite a while... my machine froze as I was finishing a game, and had to do a hard reboot. After that, I can't access a Lineup page for any team. The application crashes.

JL_Amato · 01-11-2009, 11:57 PM

Quote:

Originally Posted by mars001

I'm seeing the same thing. I've been running the software just fine for quite a while... my machine froze as I was finishing a game, and had to do a hard reboot. After that, I can't access a Lineup page for any team. The application crashes.

Yeah so far I've had no luck finding a solution to my problem either.

Hopefully you might be able to give Nutlaw more info than I can and solve it for both of us.

JL_Amato · 01-12-2009, 01:46 AM

WOOHOO!

I think I might have fixed it. I just did a full uninstall and deleted all the parts of the game in the Documents folder and then reinstalled it.

Seemed to have worked. You're going to lose any games you've started but at least the program will work. I'm not sure if you'd be able to copy your saves into another folder temporarily and then move them back after the reinstall but it might work.

Nutlaw · 01-12-2009, 05:47 PM

Quote:

Originally Posted by JL_Amato

You're going to lose any games you've started but at least the program will work. I'm not sure if you'd be able to copy your saves into another folder temporarily and then move them back after the reinstall but it might work.

Yeah, you'd definitely want to keep your saved games. Maybe try deleting the default.lg directory, but none of the others.

I'm glad that you got it figured out, JL.

01-07-2009, 10:19 PM	#1 (permalink)
JL_Amato Bat Boy Join Date: Jan 2009 Posts: 14 Thanks: 0 Thanked 0x in 0 posts	Game crashes when you click on lineups/pitching Version: 9.2.13 PC/MAC: PC What were you doing? Trying to access lineup or pitching screens. What happened? When I selected the lineup or pitching screen the game freezes and get an error stating that OOTP baseball has stopped working. Have been playing the game for several months and no problems until a couple of weeks ago. Reproducible? Yes Problem occurs with other leagues? Yes, tried stating a new league and the problem persisted. Any help would be greatly appreciated. (This is copy and pasted from a locked topic but I'm having the same problem and no solution was provided) Original link: http://www.ootpdevelopments.com/boar...-pitching.html Last edited by JL_Amato; 01-09-2009 at 07:38 AM. Reason: changed patch version

01-09-2009, 06:05 PM	#7 (permalink)
Nutlaw Hall Of Famer Join Date: Apr 2003 Posts: 9,529 Thanks: 79 Thanked 102x in 62 posts	There is no phone number. Only volunteers who assist in their free time. Please have a bit of patience. Which operating system are you using, how much RAM do you have, and how much free hard drive space do you have? Are all of your Windows files and graphic card drivers up to date? Have you defragmented your hard drive recently? Will the game crash on the Free Agent screen? __________________ BJHL: GM of the Manhattan Crime Occasional Contributor to The Cardinal Nation

01-10-2009, 07:56 PM	#11 (permalink)
Nutlaw Hall Of Famer Join Date: Apr 2003 Posts: 9,529 Thanks: 79 Thanked 102x in 62 posts	Can you try running OOTP with FaceGen disabled, or in one of the two troubleshooting modes? You'll find these options in the Game Preferences button in the opening screen. Which resolution are you running at? Could you try switching it? Could you try cycling between full screen and windowed mode? __________________ BJHL: GM of the Manhattan Crime Occasional Contributor to The Cardinal Nation

01-11-2009, 03:11 PM	#15 (permalink)
Nutlaw Hall Of Famer Join Date: Apr 2003 Posts: 9,529 Thanks: 79 Thanked 102x in 62 posts	Well, you can try. There are potentially three areas where the game stores files, though the uninstallation procedure should remove them. One is the installation directory, often in Program Files. If you installed to the default directory, your saved games and the like will be found in My Documents. Otherwise, they will be put in your main directory. The third area is in the hidden Application Data folder, which I believe for Vista is found at C:\users\(your username)\appdata\roaming\Out of the Park Developments\OOTP Baseball 9 __________________ BJHL: GM of the Manhattan Crime Occasional Contributor to The Cardinal Nation

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01-09-2009, 06:34 AM	#2 (permalink)
JL_Amato Bat Boy Join Date: Jan 2009 Posts: 14 Thanks: 0 Thanked 0x in 0 posts	Any help?

01-09-2009, 07:08 AM	#3 (permalink)
Tony M Global Moderator Join Date: Feb 2006 Location: Here Posts: 6,113 Blog Entries: 3 Thanks: 38 Thanked 309x in 179 posts	can you try the latest version?

01-09-2009, 07:38 AM	#4 (permalink)
JL_Amato Bat Boy Join Date: Jan 2009 Posts: 14 Thanks: 0 Thanked 0x in 0 posts	Updated to the newest patch and it's still occurring.

01-09-2009, 09:10 AM	#5 (permalink)
JL_Amato Bat Boy Join Date: Jan 2009 Posts: 14 Thanks: 0 Thanked 0x in 0 posts	Did a complete uninstall and deleted the files from the C drive and it's still occurring. I can click on just about everything else but if I touch my roster, pitching, or lineups the program completely crashes.

01-09-2009, 02:16 PM	#6 (permalink)
JL_Amato Bat Boy Join Date: Jan 2009 Posts: 14 Thanks: 0 Thanked 0x in 0 posts	So is there a tech support phone number I can call or can I just get a refund on the game? I've only had it for about 3 weeks and to have this happen then to not get any sort of response from the tech guys is pretty lame.

01-11-2009, 01:19 PM	#14 (permalink)
JL_Amato Bat Boy Join Date: Jan 2009 Posts: 14 Thanks: 0 Thanked 0x in 0 posts	Well is there a better way of removing it from my computer than just uninstalling it? My personal theory is that it's something corrupt in the program files but even uninstalling and reinstalling didn't seem to do anything to the problem.

01-11-2009, 11:51 PM	#17 (permalink)
mars001 Minors (Rookie Ball) Join Date: Dec 2003 Posts: 47 Thanks: 2 Thanked 0x in 0 posts	I'm seeing the same thing. I've been running the software just fine for quite a while... my machine froze as I was finishing a game, and had to do a hard reboot. After that, I can't access a Lineup page for any team. The application crashes.

01-12-2009, 01:46 AM	#19 (permalink)
JL_Amato Bat Boy Join Date: Jan 2009 Posts: 14 Thanks: 0 Thanked 0x in 0 posts	WOOHOO! I think I might have fixed it. I just did a full uninstall and deleted all the parts of the game in the Documents folder and then reinstalled it. Seemed to have worked. You're going to lose any games you've started but at least the program will work. I'm not sure if you'd be able to copy your saves into another folder temporarily and then move them back after the reinstall but it might work.