Re-createable Crash to Desktop

kwoolsey · 12-23-2007, 04:50 PM

1st post, has to be a bug report. :-)

Love the game!

Crash to Desktop.

MLB --> Reports --> Trading Block --> Left Click and "Crash" (See big honkin image below)

If I do the same and right click and select "Open Player Profile". So opening the HTML player card causes the crash. It is not unique to the Trading Block and is re-createable every time from and Report with player links in them.

Steps to mitigate (no effect):

1. Disable Av (McAfee Ent 7.1)
2. Disable all other running user processes
3. Updated Direct X
4. All windows updates and patches installed

User Qualifications

IT Consultant specializing in 2003 server/Exchange. Work with c. 200+WS and 25+ servers day to day. Be glad to assist troubleshooting with process/regmon or other monitors as requested.

Running environment (System 1 month old)

------------------
System Information
------------------
Time of this report: 12/23/2007, 14:27:34
Machine name: MINE2
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_qfe.070227-2300)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Latitude D830
BIOS: Phoenix ROM BIOS PLUS Version 1.10 A05
Processor: Intel(R) Core(TM)2 Duo CPU T7300 @ 2.00GHz (2 CPUs)
Memory: 2046MB RAM
Page File: 1198MB used, 2740MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.2180 32bit Unicode

Nutlaw · 12-24-2007, 09:55 AM

Which version of OOTP are you using?

So any attempts to open the HTML player card crash the game for you? Presumably, you can open the in-game player profile without trouble? Do you have FaceGen enabled? If so, could you try disabling it and attempting to repeat the crash?

kwoolsey · 12-24-2007, 11:45 AM

The most up to date, 8.0.0.13. Dang, I knew I missed some info.

In-game profile works fine, HTML one crashes consistently.

OK. I disabled facegen, restarted the game, and the crash occurred as normal.

zekester91 · 12-24-2007, 11:55 AM

what is your defult web browser?

kwoolsey · 12-24-2007, 12:06 PM

Firefox. 2.0.0.11

Hmmm... OK, let's change that and test...

Switched default to IE 6 and ensured reports opened in default browser opened in IE.

Tested and still crashed to desktop.

Nutlaw · 12-26-2007, 09:47 AM

Just to be sure, could you try uninstalling and reinstalling the game? Occasionally, we see issues during installation that we can't otherwise work out. I haven't seen any other reports of problems such as this, so that would be my next suggestion.

kwoolsey · 12-26-2007, 10:43 AM

Uninstalled and reinstalled. Reboot and retry.

Same crash to desktop.

There is one other thread thread that seems quite similar thus far.

endgame · 12-26-2007, 10:49 AM

Are you using the quick-start MLB bundled with the game?

kwoolsey · 12-26-2007, 11:48 AM

No, I used the "New Major League Game" Option.

Created a quick start league and another "New Major League Game" and both do not crash with the HTML report issue.

Database issue? Guess I will start over with a new league.

Nutlaw · 12-28-2007, 01:20 PM

Hrm. Did you do anything unusual with your original saved game? Any editing?

endgame · 12-28-2007, 01:46 PM

Okay, Nutlaw. My first shot at this last night, using the Create New Major League option (which I still think is suspect as causal), didn't yield a problem in my first preview. However, I didn't roll into the season yet and check it in-progress. I'd like to do that, or someone can earlier if they're inclined.

ruts · 12-29-2007, 02:11 PM

I have the same problem. It's also a new system, about 1,5 months or so. Anyone found out what might be the problem and how to avoid it?

ruts · 12-29-2007, 02:15 PM

I have the exact same problems as Kwoolsey. I also have a pretty new system, about 1.5 months or so. Have anyone found a solution to this bug yet?

ruts · 12-29-2007, 04:35 PM

Just noticed that it only happens to me when I click something in the transaction log for my team. Doesn't happen when I click a name in a box score.

Think I posted my last msg twice. Any moderator is welcome to remove one of them.

Steel · 12-30-2007, 05:58 PM

I am also having CTD's when trying to view HTML reports on players.

Vista w/all latest updates
OOTP 8 8.0.0.13
default browser = IE 7

I created my league using the Quickstart. I did not have this problem until after I completed the midseason draft. Haven't tested all possible scenarios, but for me it seems to happen only when I click on players who are in my Minor leagues (including those who are on my 40 man roster). Players on my Active roster are not affected.

stiggly · 12-31-2007, 04:39 AM

encountered problem again clicking on flag icon on non-html player page (no idea where it goes but i didn't recognize the flag and was curious) in a quickstart game...again...I am on a mac...this seems to be an issue that requires some immediate attention...are devs working on it?...my present workaround is to not click on anything out of curiousity...and that's rather annoying

ruts · 01-06-2008, 05:06 AM

For me it's only when I make a minor league status report and then click a name. Should be easy enough for someone to check. I am playing a quick start league where I released and re-drafted all the players.

Nutlaw · 01-06-2008, 11:13 AM

Bz 267

ruts · 01-14-2008, 11:18 AM

Is that comment supposed to mean something to us mere mortals, Nutlaw? You make me feel like nubbin.

endgame · 01-14-2008, 11:45 AM

Quote:

Originally Posted by ruts

Is that comment supposed to mean something to us mere mortals, Nutlaw? You make me feel like nubbin.

It means he's logged the bug in the tracking system for examination; that'd be its reference number.

12-23-2007, 04:50 PM	#1 (permalink)
kwoolsey Bat Boy Join Date: Dec 2007 Posts: 9 Thanks: 0 Thanked 0x in 0 posts	Re-createable Crash to Desktop 1st post, has to be a bug report. :-) Love the game! Crash to Desktop. MLB --> Reports --> Trading Block --> Left Click and "Crash" (See big honkin image below) If I do the same and right click and select "Open Player Profile". So opening the HTML player card causes the crash. It is not unique to the Trading Block and is re-createable every time from and Report with player links in them. Steps to mitigate (no effect): 1. Disable Av (McAfee Ent 7.1) 2. Disable all other running user processes 3. Updated Direct X 4. All windows updates and patches installed User Qualifications IT Consultant specializing in 2003 server/Exchange. Work with c. 200+WS and 25+ servers day to day. Be glad to assist troubleshooting with process/regmon or other monitors as requested. Running environment (System 1 month old) ------------------ System Information ------------------ Time of this report: 12/23/2007, 14:27:34 Machine name: MINE2 Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_qfe.070227-2300) Language: English (Regional Setting: English) System Manufacturer: Dell Inc. System Model: Latitude D830 BIOS: Phoenix ROM BIOS PLUS Version 1.10 A05 Processor: Intel(R) Core(TM)2 Duo CPU T7300 @ 2.00GHz (2 CPUs) Memory: 2046MB RAM Page File: 1198MB used, 2740MB available Windows Dir: C:\WINDOWS DirectX Version: DirectX 9.0c (4.09.0000.0904) DX Setup Parameters: Not found DxDiag Version: 5.03.2600.2180 32bit Unicode

12-24-2007, 09:55 AM	#2 (permalink)
Nutlaw Hall Of Famer Join Date: Apr 2003 Posts: 9,529 Thanks: 79 Thanked 102x in 62 posts	Which version of OOTP are you using? So any attempts to open the HTML player card crash the game for you? Presumably, you can open the in-game player profile without trouble? Do you have FaceGen enabled? If so, could you try disabling it and attempting to repeat the crash? __________________ BJHL: GM of the Manhattan Crime Occasional Contributor to The Cardinal Nation

12-24-2007, 11:55 AM	#4 (permalink)
zekester91 All Star Starter Join Date: Oct 2005 Posts: 1,122 Thanks: 0 Thanked 1x in 1 post	what is your defult web browser? __________________ Bobby Bowden must have a hell of a recruiting pitch, "Son if you come on down to Tallahasee, you just might be able to watch me die during practice!" The road was closed while the Hartford Police Department's bomb squad came and blew up the chicken.

12-26-2007, 09:47 AM	#6 (permalink)
Nutlaw Hall Of Famer Join Date: Apr 2003 Posts: 9,529 Thanks: 79 Thanked 102x in 62 posts	Just to be sure, could you try uninstalling and reinstalling the game? Occasionally, we see issues during installation that we can't otherwise work out. I haven't seen any other reports of problems such as this, so that would be my next suggestion. __________________ BJHL: GM of the Manhattan Crime Occasional Contributor to The Cardinal Nation

12-26-2007, 10:49 AM	#8 (permalink)
endgame Hall Of Famer Join Date: Aug 2002 Posts: 10,771 Thanks: 893 Thanked 756x in 429 posts	Are you using the quick-start MLB bundled with the game? __________________ "Try again. Fail again. Fail better." -- Samuel Beckett _____________________________________________

12-24-2007, 11:45 AM	#3 (permalink)
kwoolsey Bat Boy Join Date: Dec 2007 Posts: 9 Thanks: 0 Thanked 0x in 0 posts	The most up to date, 8.0.0.13. Dang, I knew I missed some info. In-game profile works fine, HTML one crashes consistently. OK. I disabled facegen, restarted the game, and the crash occurred as normal.

12-24-2007, 12:06 PM	#5 (permalink)
kwoolsey Bat Boy Join Date: Dec 2007 Posts: 9 Thanks: 0 Thanked 0x in 0 posts	Firefox. 2.0.0.11 Hmmm... OK, let's change that and test... Switched default to IE 6 and ensured reports opened in default browser opened in IE. Tested and still crashed to desktop.

12-26-2007, 10:43 AM	#7 (permalink)
kwoolsey Bat Boy Join Date: Dec 2007 Posts: 9 Thanks: 0 Thanked 0x in 0 posts	Uninstalled and reinstalled. Reboot and retry. Same crash to desktop. There is one other thread thread that seems quite similar thus far.

12-26-2007, 11:48 AM	#9 (permalink)
kwoolsey Bat Boy Join Date: Dec 2007 Posts: 9 Thanks: 0 Thanked 0x in 0 posts	No, I used the "New Major League Game" Option. Created a quick start league and another "New Major League Game" and both do not crash with the HTML report issue. Database issue? Guess I will start over with a new league.

12-28-2007, 01:20 PM	#10 (permalink)
Nutlaw Hall Of Famer Join Date: Apr 2003 Posts: 9,529 Thanks: 79 Thanked 102x in 62 posts	Hrm. Did you do anything unusual with your original saved game? Any editing? __________________ BJHL: GM of the Manhattan Crime Occasional Contributor to The Cardinal Nation

12-28-2007, 01:46 PM	#11 (permalink)
endgame Hall Of Famer Join Date: Aug 2002 Posts: 10,771 Thanks: 893 Thanked 756x in 429 posts	Okay, Nutlaw. My first shot at this last night, using the Create New Major League option (which I still think is suspect as causal), didn't yield a problem in my first preview. However, I didn't roll into the season yet and check it in-progress. I'd like to do that, or someone can earlier if they're inclined. __________________ "Try again. Fail again. Fail better." -- Samuel Beckett _____________________________________________

12-29-2007, 02:11 PM	#12 (permalink)
ruts Bat Boy Join Date: Dec 2007 Posts: 5 Thanks: 0 Thanked 0x in 0 posts	I have the same problem. It's also a new system, about 1,5 months or so. Anyone found out what might be the problem and how to avoid it?

12-29-2007, 02:15 PM	#13 (permalink)
ruts Bat Boy Join Date: Dec 2007 Posts: 5 Thanks: 0 Thanked 0x in 0 posts	I have the exact same problems as Kwoolsey. I also have a pretty new system, about 1.5 months or so. Have anyone found a solution to this bug yet?

12-29-2007, 04:35 PM	#14 (permalink)
ruts Bat Boy Join Date: Dec 2007 Posts: 5 Thanks: 0 Thanked 0x in 0 posts	Just noticed that it only happens to me when I click something in the transaction log for my team. Doesn't happen when I click a name in a box score. Think I posted my last msg twice. Any moderator is welcome to remove one of them.

12-30-2007, 05:58 PM	#15 (permalink)
Steel New User Join Date: Dec 2007 Posts: 1 Thanks: 0 Thanked 0x in 0 posts	I am also having CTD's when trying to view HTML reports on players. Vista w/all latest updates OOTP 8 8.0.0.13 default browser = IE 7 I created my league using the Quickstart. I did not have this problem until after I completed the midseason draft. Haven't tested all possible scenarios, but for me it seems to happen only when I click on players who are in my Minor leagues (including those who are on my 40 man roster). Players on my Active roster are not affected.

12-31-2007, 04:39 AM	#16 (permalink)
stiggly Bat Boy Join Date: Dec 2007 Posts: 8 Thanks: 0 Thanked 0x in 0 posts	encountered problem again clicking on flag icon on non-html player page (no idea where it goes but i didn't recognize the flag and was curious) in a quickstart game...again...I am on a mac...this seems to be an issue that requires some immediate attention...are devs working on it?...my present workaround is to not click on anything out of curiousity...and that's rather annoying

01-06-2008, 05:06 AM	#17 (permalink)
ruts Bat Boy Join Date: Dec 2007 Posts: 5 Thanks: 0 Thanked 0x in 0 posts	For me it's only when I make a minor league status report and then click a name. Should be easy enough for someone to check. I am playing a quick start league where I released and re-drafted all the players.

01-06-2008, 11:13 AM	#18 (permalink)
Nutlaw Hall Of Famer Join Date: Apr 2003 Posts: 9,529 Thanks: 79 Thanked 102x in 62 posts	Bz 267 __________________ BJHL: GM of the Manhattan Crime Occasional Contributor to The Cardinal Nation

01-14-2008, 11:18 AM	#19 (permalink)
ruts Bat Boy Join Date: Dec 2007 Posts: 5 Thanks: 0 Thanked 0x in 0 posts	Is that comment supposed to mean something to us mere mortals, Nutlaw? You make me feel like nubbin.

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