E license

jt_booker · 06-29-2002, 11:36 AM

I have been playing OOTP and FOF on this computer for quite a while with no problems. All of a sudden every time I try to run either, a box comes up that says "runservice.exe has encountered a problem and needs to close" I looked in my control panel and the elicense folder is totally empty. I tried to re download both games and install a new license but I cannot even get the purchase license box to come up before the "runservice.exe problem" window comes up. Is this a file that I will have to re load windows xp to get back on my system or is it a file that should be coming when I dl the game. Any help would be greatly appreciated

Its a 1.48Ghz athlon with 256MB of Ram running windows xp.

Scott Vibert · 06-29-2002, 03:20 PM

Check what profile you are running. I believe the Eliscence only works for one profile under XP.

(This may or may not be correct... I know people who were experiencing Eliscence errors before under XP, typically traced to the error to trying to run the game from the "incorrect" profile.

jt_booker · 06-29-2002, 06:54 PM

Thanks for the tip, I had not thought of that and it made a lot of sense, however it wasnt the problem. I guess I will keep thinking on it. Thanks for the advice anyhow

Steve Kuffrey · 06-29-2002, 06:58 PM

Not sure about XP but I had a problem recently that sounds very similar and I had to end up calling the eLicense folks but they got it fixed in no time.

jt_booker · 06-29-2002, 08:38 PM

I sent them, an email and they sent me back a diagnostic tool which has seemed to fix the problem, at least on OOTP4, my FOF says Im out of licenses. I asked them if I could have one more since I lost the others. Im glad its fixed just bummed that I lost my career league that I was well into. Thanks for the help.

06-29-2002, 11:36 AM	#1 (permalink)
jt_booker Bat Boy Join Date: Jun 2002 Posts: 3 Thanks: 0 Thanked 0x in 0 posts	E license I have been playing OOTP and FOF on this computer for quite a while with no problems. All of a sudden every time I try to run either, a box comes up that says "runservice.exe has encountered a problem and needs to close" I looked in my control panel and the elicense folder is totally empty. I tried to re download both games and install a new license but I cannot even get the purchase license box to come up before the "runservice.exe problem" window comes up. Is this a file that I will have to re load windows xp to get back on my system or is it a file that should be coming when I dl the game. Any help would be greatly appreciated Its a 1.48Ghz athlon with 256MB of Ram running windows xp. Last edited by jt_booker; 06-29-2002 at 11:42 AM.

06-29-2002, 06:58 PM	#4 (permalink)
Steve Kuffrey Administrator Join Date: Jul 1999 Location: S.E. TN - Georgia born and raised Posts: 16,933 Thanks: 14 Thanked 4x in 3 posts	Not sure about XP but I had a problem recently that sounds very similar and I had to end up calling the eLicense folks but they got it fixed in no time. __________________ Steve Kuffrey DABS Atlanta Braves - 2008 Eastern Division Champ DBLC Atlanta Braves - 2011, 2014 East Division Champ, 2012, 2013 NL Wildcard Baseball Maelstrom-Montreal Expos-2013 Tourney winner, 2014 WC Team Sparky's League - Tampa Bay D'Rays No longer an active league.

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06-29-2002, 03:20 PM	#2 (permalink)
Scott Vibert Hall Of Famer Join Date: Dec 2001 Location: My Computer Posts: 7,551 Thanks: 72 Thanked 48x in 30 posts	Check what profile you are running. I believe the Eliscence only works for one profile under XP. (This may or may not be correct... I know people who were experiencing Eliscence errors before under XP, typically traced to the error to trying to run the game from the "incorrect" profile.

06-29-2002, 06:54 PM	#3 (permalink)
jt_booker Bat Boy Join Date: Jun 2002 Posts: 3 Thanks: 0 Thanked 0x in 0 posts	Thanks for the tip, I had not thought of that and it made a lot of sense, however it wasnt the problem. I guess I will keep thinking on it. Thanks for the advice anyhow

06-29-2002, 08:38 PM	#5 (permalink)
jt_booker Bat Boy Join Date: Jun 2002 Posts: 3 Thanks: 0 Thanked 0x in 0 posts	I sent them, an email and they sent me back a diagnostic tool which has seemed to fix the problem, at least on OOTP4, my FOF says Im out of licenses. I asked them if I could have one more since I lost the others. Im glad its fixed just bummed that I lost my career league that I was well into. Thanks for the help.