Install problems.

MTGian · 11-04-2002, 04:59 PM

Greetings,

I recently upgraded to WindowsXP, and when I did that I ended up deleting my installation of OOTP. Upon finishing the install of WinXP, I downloaded OOTP4.2, installed it, then tried to use my license, and it gave me the following message:

"
Unable to Get or Install License

Retrieval of license failed with error code = 11

There are no licenses currently available for this Order ID.

You have installed all of the licenses for this product to which you are entitled. If you need additional licenses, you will need to contact the publisher or vendor store you purchased thie product from, or oyu will need ot purchase another copy.
"

This is NOT the same error message you get if you type in an incorrect Order ID. My ID is legit and in the system, it simply says I have run out of availability.

What do I do? I tried calling Via-Tech, and at 4:45 eastern they were not there (supposed to be available until 5:00 eastern). I am not even sure this is a problem for them.

Thanks in advance.

Michael T. Gianvecchio

Steve Kuffrey · 11-04-2002, 05:01 PM

They are the only one's who can do anything at this point.

MTGian · 11-04-2002, 05:03 PM

Steve,

Booooooooo! Oh well, thanks anyway, Steve. I guess I will have to wait until tomorrow to use the program. One of the things that stinks about being on the West Coast.

Michael T. Gianvecchio

Steve Kuffrey · 11-04-2002, 05:15 PM

Sorry about that, did you try emailing them?

MTGian · 11-04-2002, 05:18 PM

Steve,

Not yet. I plan to both e-mail them and leave a message on their voice mail in the next few minutes. Installing my mail client now for that exact purpose.

Michael T. Gianvecchio

Steve Kuffrey · 11-04-2002, 05:23 PM

Good luck.

Scott Vibert · 11-04-2002, 06:20 PM

Did you have a lot of uninstalls and reinstalls? Have you tried unliscencing any previously installed copies, that might allow you to get back a liscence and get back to playing.

Anytime you uninstall you should remember to unliscence the game. If you can't recoup your liscence that way you'll have to wait to deal with Via Tech.

MTGian · 11-04-2002, 08:06 PM

Scott,

Thanks for the information. I never knew I had to unlicense. It is probably written somewhere that I never bothered to read.

Yes, I have uninstalled and reinstalled numerous times. I generally format and re-install my operating system every couple months or so. I probably have unstalled and reinstalled the game without unlicensing three or four times. Maybe as many as a half dozen. No more than that.

Oh well. At this point, it is no big deal. I have to go to work in an hour anyway. It will be tomorrow soon enough. Will they give me a hard time about this? What type of proof can I provide that I still have only one copy in use?

Michael T. Gianvecchio

Scott Vibert · 11-04-2002, 09:02 PM

I don't know what they'll ask for. Just explain the situation and be prepared to prove your purchase (maybe have the order ID handy) and they'll probably be able to help you.

MTGian · 11-04-2002, 09:52 PM

Scott,

Thanks again. I appreciate the help.

Michael T. Gianvecchio

MTGian · 11-05-2002, 05:38 PM

Scott/Steve,

Problem solved. Via-Tech unlicensed the copies that I had licensed. Of course, they also mentioned that I get THREE and only three licensed copies, and that I should unlicense in the future. =)

Good call. My bad. Thanks again.

Michael T. Gianvecchio

11-04-2002, 04:59 PM	#1 (permalink)
MTGian Minors (Triple A) Join Date: Jul 2002 Posts: 233 Thanks: 0 Thanked 0x in 0 posts	Install problems. Greetings, I recently upgraded to WindowsXP, and when I did that I ended up deleting my installation of OOTP. Upon finishing the install of WinXP, I downloaded OOTP4.2, installed it, then tried to use my license, and it gave me the following message: " Unable to Get or Install License Retrieval of license failed with error code = 11 There are no licenses currently available for this Order ID. You have installed all of the licenses for this product to which you are entitled. If you need additional licenses, you will need to contact the publisher or vendor store you purchased thie product from, or oyu will need ot purchase another copy. " This is NOT the same error message you get if you type in an incorrect Order ID. My ID is legit and in the system, it simply says I have run out of availability. What do I do? I tried calling Via-Tech, and at 4:45 eastern they were not there (supposed to be available until 5:00 eastern). I am not even sure this is a problem for them. Thanks in advance. Michael T. Gianvecchio

11-04-2002, 05:01 PM	#2 (permalink)
Steve Kuffrey Administrator Join Date: Jul 1999 Location: S.E. TN - Georgia born and raised Posts: 16,933 Thanks: 14 Thanked 4x in 3 posts	They are the only one's who can do anything at this point. __________________ Steve Kuffrey DABS Atlanta Braves - 2008 Eastern Division Champ DBLC Atlanta Braves - 2011, 2014 East Division Champ, 2012, 2013 NL Wildcard Baseball Maelstrom-Montreal Expos-2013 Tourney winner, 2014 WC Team Sparky's League - Tampa Bay D'Rays No longer an active league.

11-04-2002, 05:03 PM	#3 (permalink)
MTGian Minors (Triple A) Join Date: Jul 2002 Posts: 233 Thanks: 0 Thanked 0x in 0 posts	<sigh> Steve, Booooooooo! Oh well, thanks anyway, Steve. I guess I will have to wait until tomorrow to use the program. One of the things that stinks about being on the West Coast. Michael T. Gianvecchio

11-04-2002, 05:15 PM	#4 (permalink)
Steve Kuffrey Administrator Join Date: Jul 1999 Location: S.E. TN - Georgia born and raised Posts: 16,933 Thanks: 14 Thanked 4x in 3 posts	Sorry about that, did you try emailing them? __________________ Steve Kuffrey DABS Atlanta Braves - 2008 Eastern Division Champ DBLC Atlanta Braves - 2011, 2014 East Division Champ, 2012, 2013 NL Wildcard Baseball Maelstrom-Montreal Expos-2013 Tourney winner, 2014 WC Team Sparky's League - Tampa Bay D'Rays No longer an active league.

11-04-2002, 05:18 PM	#5 (permalink)
MTGian Minors (Triple A) Join Date: Jul 2002 Posts: 233 Thanks: 0 Thanked 0x in 0 posts	Not yet. Steve, Not yet. I plan to both e-mail them and leave a message on their voice mail in the next few minutes. Installing my mail client now for that exact purpose. Michael T. Gianvecchio

11-04-2002, 05:23 PM	#6 (permalink)
Steve Kuffrey Administrator Join Date: Jul 1999 Location: S.E. TN - Georgia born and raised Posts: 16,933 Thanks: 14 Thanked 4x in 3 posts	Good luck. __________________ Steve Kuffrey DABS Atlanta Braves - 2008 Eastern Division Champ DBLC Atlanta Braves - 2011, 2014 East Division Champ, 2012, 2013 NL Wildcard Baseball Maelstrom-Montreal Expos-2013 Tourney winner, 2014 WC Team Sparky's League - Tampa Bay D'Rays No longer an active league.

11-04-2002, 06:20 PM	#7 (permalink)
Scott Vibert Hall Of Famer Join Date: Dec 2001 Location: My Computer Posts: 7,551 Thanks: 72 Thanked 48x in 30 posts	Did you have a lot of uninstalls and reinstalls? Have you tried unliscencing any previously installed copies, that might allow you to get back a liscence and get back to playing. Anytime you uninstall you should remember to unliscence the game. If you can't recoup your liscence that way you'll have to wait to deal with Via Tech.

11-04-2002, 08:06 PM	#8 (permalink)
MTGian Minors (Triple A) Join Date: Jul 2002 Posts: 233 Thanks: 0 Thanked 0x in 0 posts	I guess it is my fault... Scott, Thanks for the information. I never knew I had to unlicense. It is probably written somewhere that I never bothered to read. Yes, I have uninstalled and reinstalled numerous times. I generally format and re-install my operating system every couple months or so. I probably have unstalled and reinstalled the game without unlicensing three or four times. Maybe as many as a half dozen. No more than that. Oh well. At this point, it is no big deal. I have to go to work in an hour anyway. It will be tomorrow soon enough. Will they give me a hard time about this? What type of proof can I provide that I still have only one copy in use? Michael T. Gianvecchio

11-04-2002, 09:02 PM	#9 (permalink)
Scott Vibert Hall Of Famer Join Date: Dec 2001 Location: My Computer Posts: 7,551 Thanks: 72 Thanked 48x in 30 posts	I don't know what they'll ask for. Just explain the situation and be prepared to prove your purchase (maybe have the order ID handy) and they'll probably be able to help you.

11-04-2002, 09:52 PM	#10 (permalink)
MTGian Minors (Triple A) Join Date: Jul 2002 Posts: 233 Thanks: 0 Thanked 0x in 0 posts	Scott, Thanks again. I appreciate the help. Michael T. Gianvecchio

11-05-2002, 05:38 PM	#11 (permalink)
MTGian Minors (Triple A) Join Date: Jul 2002 Posts: 233 Thanks: 0 Thanked 0x in 0 posts	Scott/Steve, Problem solved. Via-Tech unlicensed the copies that I had licensed. Of course, they also mentioned that I get THREE and only three licensed copies, and that I should unlicense in the future. =) Good call. My bad. Thanks again. Michael T. Gianvecchio

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