missing license info....

AlomarJr.15 · 03-09-2002, 05:52 PM

hey guys, so finally after some help ive gotten ootp4 onto my computer, i purchased the game and received the your credit card has been approved message but then no license information is on my computer or has been emailed to me, does this mean the purchase was not finalized and that is why i dont have the receipt.txt file or an email, im pretty sure you dont have to wait a long time for the email to appear but i am obviously hesitant to try it again and be charged twice...anybody have this happen or heard of it and what should i do? tried contacting viatech but who knows when i will hear back, plus what can they do without my license info...anyway a big thanks to everyone that helped me out with the downloading of the game i really appreciate it!!!!!!!
-pete

Steve Kuffrey · 03-09-2002, 05:56 PM

When was the purchase completed? Have you tried to open the game?

AlomarJr.15 · 03-09-2002, 05:59 PM

damn i love how quick you guys are!!! anyway the game was purchased(if indeed it was) about 11pm est today, been about an hour so i figured i should have gotten some license info, i have tried to open the game but i am getting a screen asking me to enter my license info and it says i should either have a record of it in my email or in the text file so that is why i am concerned about the whole purchase situation...thanks again
-pete

Steve Kuffrey · 03-09-2002, 06:03 PM

Pete,

I'm kinda surprised you haven't gotten something yet, but I have had a delay here and there when purchasing. Might wanna send an email to support@elicense.com and see if you get any response. Please keep me posted however and we will make sure that things are taken care of.

AlomarJr.15 · 03-09-2002, 06:12 PM

I did send an email to that address so hopefully i hear something soon, ill keep you up to date though and hopefully i get some info soon!!!! cant wait to play, whenever it is that happens. thanks again for the quick replys
-pete
ps- i think the game is worth 60 bones anyway so i might just buy the damn thing again and start playing tonight! i would do it too if that was the only option by the way

AlomarJr.15 · 03-10-2002, 07:01 AM

alright this might be a way to check if i have bought the game or not...when you load your game to play do you still have the purchase option?? because i still do, would it allow someone to purchase the game like 7 times?? who would want to do that by the way....hopefully this is a way to see if i can try again. Also if i am charged twice what are the chance of getting a refund on one purchase, pretty good im sure. oh well waiting for a response from the elicense guys is too hard
-pete

Scott Vibert · 03-10-2002, 10:14 AM

If the purchase was completed the first time, you should have a receipt.txt file and an email with the receipt information sent to the address you specified..

Do you have either of these files?

You should be able to get a refund if you accidently purchase twice, but if I was in your shoes I'd wait until I heard from eliscence.

03-09-2002, 05:52 PM	#1 (permalink)
AlomarJr.15 Bat Boy Join Date: Feb 2002 Location: Rochester, NY Posts: 17 Thanks: 0 Thanked 0x in 0 posts	missing license info.... hey guys, so finally after some help ive gotten ootp4 onto my computer, i purchased the game and received the your credit card has been approved message but then no license information is on my computer or has been emailed to me, does this mean the purchase was not finalized and that is why i dont have the receipt.txt file or an email, im pretty sure you dont have to wait a long time for the email to appear but i am obviously hesitant to try it again and be charged twice...anybody have this happen or heard of it and what should i do? tried contacting viatech but who knows when i will hear back, plus what can they do without my license info...anyway a big thanks to everyone that helped me out with the downloading of the game i really appreciate it!!!!!!! -pete

03-09-2002, 05:56 PM	#2 (permalink)
Steve Kuffrey Administrator Join Date: Jul 1999 Location: S.E. TN - Georgia born and raised Posts: 16,933 Thanks: 14 Thanked 4x in 3 posts	When was the purchase completed? Have you tried to open the game? __________________ Steve Kuffrey DABS Atlanta Braves - 2008 Eastern Division Champ DBLC Atlanta Braves - 2011, 2014 East Division Champ, 2012, 2013 NL Wildcard Baseball Maelstrom-Montreal Expos-2013 Tourney winner, 2014 WC Team Sparky's League - Tampa Bay D'Rays No longer an active league.

03-09-2002, 06:03 PM	#4 (permalink)
Steve Kuffrey Administrator Join Date: Jul 1999 Location: S.E. TN - Georgia born and raised Posts: 16,933 Thanks: 14 Thanked 4x in 3 posts	Pete, I'm kinda surprised you haven't gotten something yet, but I have had a delay here and there when purchasing. Might wanna send an email to support@elicense.com and see if you get any response. Please keep me posted however and we will make sure that things are taken care of. __________________ Steve Kuffrey DABS Atlanta Braves - 2008 Eastern Division Champ DBLC Atlanta Braves - 2011, 2014 East Division Champ, 2012, 2013 NL Wildcard Baseball Maelstrom-Montreal Expos-2013 Tourney winner, 2014 WC Team Sparky's League - Tampa Bay D'Rays No longer an active league.

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

03-09-2002, 05:59 PM	#3 (permalink)
AlomarJr.15 Bat Boy Join Date: Feb 2002 Location: Rochester, NY Posts: 17 Thanks: 0 Thanked 0x in 0 posts	damn i love how quick you guys are!!! anyway the game was purchased(if indeed it was) about 11pm est today, been about an hour so i figured i should have gotten some license info, i have tried to open the game but i am getting a screen asking me to enter my license info and it says i should either have a record of it in my email or in the text file so that is why i am concerned about the whole purchase situation...thanks again -pete

03-09-2002, 06:12 PM	#5 (permalink)
AlomarJr.15 Bat Boy Join Date: Feb 2002 Location: Rochester, NY Posts: 17 Thanks: 0 Thanked 0x in 0 posts	I did send an email to that address so hopefully i hear something soon, ill keep you up to date though and hopefully i get some info soon!!!! cant wait to play, whenever it is that happens. thanks again for the quick replys -pete ps- i think the game is worth 60 bones anyway so i might just buy the damn thing again and start playing tonight! i would do it too if that was the only option by the way

03-10-2002, 07:01 AM	#6 (permalink)
AlomarJr.15 Bat Boy Join Date: Feb 2002 Location: Rochester, NY Posts: 17 Thanks: 0 Thanked 0x in 0 posts	alright this might be a way to check if i have bought the game or not...when you load your game to play do you still have the purchase option?? because i still do, would it allow someone to purchase the game like 7 times?? who would want to do that by the way....hopefully this is a way to see if i can try again. Also if i am charged twice what are the chance of getting a refund on one purchase, pretty good im sure. oh well waiting for a response from the elicense guys is too hard -pete

03-10-2002, 10:14 AM	#7 (permalink)
Scott Vibert Hall Of Famer Join Date: Dec 2001 Location: My Computer Posts: 7,551 Thanks: 72 Thanked 48x in 30 posts	If the purchase was completed the first time, you should have a receipt.txt file and an email with the receipt information sent to the address you specified.. Do you have either of these files? You should be able to get a refund if you accidently purchase twice, but if I was in your shoes I'd wait until I heard from eliscence.