3-D video driver problems

thbroman · 08-18-2004, 07:23 PM

Hey, guys --

I have a vexing problem that has completely evaded my attempts to solve it. I'll explain & hopefully you can suggest a solution.

Last week, I had to take my PC into our univ.'s computer center, in order for a retail version of Symantec's Norton anti-virus program to be scrubbed from it & replaced with a corporate version that can be updated. Apparently, you can't just "remove" Norton anti-virus like you would any other program, because it sinks its tentacles VERY deeply into the Windows program registry. Anyway, before this "sanitizing" operation was performed, my 3-D driver games like OOTP6 were performing normally. After the operation, however, OOTP wouldn't run in 3-D mode and my other 3-D games wouldn't run at all! I have looked everywhere for the problem -- in dxdiag, for example, where the 3-D diagnostic showed that everything was just fine. I tried calling the computer center, and they couldn't help. So in my final hour of total desperation I turn to you to see if anything possibilities come to mind.

Obscure, huh? Can you offer a glimmer of hope?
Thanks

Steve Kuffrey · 08-18-2004, 08:01 PM

As far as OOTP goes the only difference the 3D setting makes is in some people having difficulty seeing the menus, etc. If you aren't having that problem then you don't need to worry about it from an OOTP concern.

Are you video drivers updated, graphics, color depth, etc.

thbroman · 08-19-2004, 01:13 AM

Quote:

Originally Posted by Steve Kuffrey

As far as OOTP goes the only difference the 3D setting makes is in some people having difficulty seeing the menus, etc. If you aren't having that problem then you don't need to worry about it from an OOTP concern.

Are you video drivers updated, graphics, color depth, etc.

Yes, I know it doesn't affect the play of OOTP, but I posed the question here in the hope that it might somehow prompt a suggestion for what happened. All the drivers are current, AFAIK.
What a pain this is!

Henry · 08-19-2004, 07:21 AM

My guess is whatever "sanitizing" is defined as at the Univ. Center, it probably removed anything that "looked like" a remenent of Norton. This is a bit ugly, but what I would do...

Remove the graphic card and let Windows set up the default onboard video, delete all the video card drivers for the graphic card. Reboot again, shut down, then reinstalled the graphic card per it's instructions - then go to the website and get the latest drivers.

That will almost for sure correct the issue unless your video card somehow conflicts with Norton (a VERY unlikely scenario).

thbroman · 08-19-2004, 09:50 AM

Wow, you don't take half measures, do you?
But that sounds like a plan that could work.
Thanks, Henry!

08-18-2004, 07:23 PM	#1 (permalink)
thbroman All Star Reserve Join Date: Jun 2002 Location: Madison, WI Posts: 823 Thanks: 15 Thanked 59x in 34 posts	3-D video driver problems Hey, guys -- I have a vexing problem that has completely evaded my attempts to solve it. I'll explain & hopefully you can suggest a solution. Last week, I had to take my PC into our univ.'s computer center, in order for a retail version of Symantec's Norton anti-virus program to be scrubbed from it & replaced with a corporate version that can be updated. Apparently, you can't just "remove" Norton anti-virus like you would any other program, because it sinks its tentacles VERY deeply into the Windows program registry. Anyway, before this "sanitizing" operation was performed, my 3-D driver games like OOTP6 were performing normally. After the operation, however, OOTP wouldn't run in 3-D mode and my other 3-D games wouldn't run at all! I have looked everywhere for the problem -- in dxdiag, for example, where the 3-D diagnostic showed that everything was just fine. I tried calling the computer center, and they couldn't help. So in my final hour of total desperation I turn to you to see if anything possibilities come to mind. Obscure, huh? Can you offer a glimmer of hope? Thanks

08-18-2004, 08:01 PM	#2 (permalink)
Steve Kuffrey Administrator Join Date: Jul 1999 Location: S.E. TN - Georgia born and raised Posts: 16,933 Thanks: 14 Thanked 4x in 3 posts	As far as OOTP goes the only difference the 3D setting makes is in some people having difficulty seeing the menus, etc. If you aren't having that problem then you don't need to worry about it from an OOTP concern. Are you video drivers updated, graphics, color depth, etc. __________________ Steve Kuffrey DABS Atlanta Braves - 2008 Eastern Division Champ DBLC Atlanta Braves - 2011, 2014 East Division Champ, 2012, 2013 NL Wildcard Baseball Maelstrom-Montreal Expos-2013 Tourney winner, 2014 WC Team Sparky's League - Tampa Bay D'Rays No longer an active league.

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08-19-2004, 07:21 AM	#4 (permalink)
Henry Hall of Fame Join Date: Dec 2001 Posts: 6,455 Thanks: 21 Thanked 163x in 70 posts	My guess is whatever "sanitizing" is defined as at the Univ. Center, it probably removed anything that "looked like" a remenent of Norton. This is a bit ugly, but what I would do... Remove the graphic card and let Windows set up the default onboard video, delete all the video card drivers for the graphic card. Reboot again, shut down, then reinstalled the graphic card per it's instructions - then go to the website and get the latest drivers. That will almost for sure correct the issue unless your video card somehow conflicts with Norton (a VERY unlikely scenario).

08-19-2004, 09:50 AM	#5 (permalink)
thbroman All Star Reserve Join Date: Jun 2002 Location: Madison, WI Posts: 823 Thanks: 15 Thanked 59x in 34 posts	Wow, you don't take half measures, do you? But that sounds like a plan that could work. Thanks, Henry!