Can't buy the game!!!

progen · 12-19-2003, 03:12 PM

Markus,

I had this same problem when I purchased Total Pro Basketball! For that game I had to delete the demo folder and re-install the game. Then it worked. The error I am getting is Credit card could not be processed! Credit card failed with err = 20 database transaction error. Gary kept asking me for my e-mail address so here are two that I tried. The yahoo address is the one I pretty much all the time use! I didn't work with either one. And I tried two different cards that I know have sufficient funds.
RCL4215@yahoo.com and dtown14@comcast.net.
Thanks

ey215 · 12-19-2003, 03:18 PM

Contact http://www.elicense.com , they deal with sales/licensing issues.

edm · 12-19-2003, 03:27 PM

if you're running a firewall, try disabling it.

progen · 12-19-2003, 03:35 PM

Thanks guys, I don't have a firewall but I did e-mail Viatech for help! Bummin as I have the entire afternoon off but guess I have to be patient. A solution will be found I hope!

edm · 12-19-2003, 04:13 PM

if youre running winxp (not sure if it's just with xppro, or home too) but check under the "local area connection" settings (properties -> advanced). Sometimes the firewall will be active here.

zyk · 12-19-2003, 04:18 PM

im having same exact problem... emailed them still no response...

just a guess... but it sounds like we both have TPB installed and getting same error.. buehler?

zyk · 12-19-2003, 04:25 PM

finally got a response

Hello,

Please send us your information and we will purchase it for you.

Regards,

Customer Support
support@elicense.com

http://www.elicense.com/UserSupport for FAQ.

Dont like the idea of giving credit card info over email... Maybe i will just call them.

sharpk · 12-19-2003, 06:36 PM

I get the same error message too. Does the message mean that my account was NOT charged? I don't know if I should try it again, b/c I don't want to end up getting charged multiple times. Anybody know? Thanks

Kevin

CubsSox · 12-19-2003, 07:02 PM

Yeah it's not a firewall problem, I took my down and it didn't solve this problem.

12-19-2003, 03:12 PM	#1 (permalink)
progen Minors (Double A) Join Date: Mar 2002 Posts: 146	Can't buy the game!!! Markus, I had this same problem when I purchased Total Pro Basketball! For that game I had to delete the demo folder and re-install the game. Then it worked. The error I am getting is Credit card could not be processed! Credit card failed with err = 20 database transaction error. Gary kept asking me for my e-mail address so here are two that I tried. The yahoo address is the one I pretty much all the time use! I didn't work with either one. And I tried two different cards that I know have sufficient funds. RCL4215@yahoo.com and dtown14@comcast.net. Thanks

12-19-2003, 03:18 PM	#2 (permalink)
ey215 All Star Reserve Join Date: Oct 2002 Location: Tucson, AZ Posts: 572	Contact http://www.elicense.com , they deal with sales/licensing issues. __________________ "It is a haunted game in which every player is measured against the ghosts of all who have gone before. Most of all, it is about time and timelessness, speed and grace, failure and loss, imperishable hope - and coming home." Ken Burns, Baseball

12-19-2003, 03:27 PM	#3 (permalink)
edm All Star Starter Join Date: Dec 2001 Location: PA Posts: 1,470	if you're running a firewall, try disabling it. __________________ World F'ing Champions!

12-19-2003, 04:13 PM	#5 (permalink)
edm All Star Starter Join Date: Dec 2001 Location: PA Posts: 1,470	if youre running winxp (not sure if it's just with xppro, or home too) but check under the "local area connection" settings (properties -> advanced). Sometimes the firewall will be active here. __________________ World F'ing Champions! Last edited by edm : 12-19-2003 at 04:20 PM.

12-19-2003, 04:18 PM	#6 (permalink)
zyk Minors (Double A) Join Date: Jul 2002 Location: vegas Posts: 177	im having same exact problem... emailed them still no response... just a guess... but it sounds like we both have TPB installed and getting same error.. buehler? Last edited by zyk : 12-19-2003 at 04:20 PM.

12-19-2003, 03:35 PM	#4 (permalink)
progen Minors (Double A) Join Date: Mar 2002 Posts: 146	Thanks guys, I don't have a firewall but I did e-mail Viatech for help! Bummin as I have the entire afternoon off but guess I have to be patient. A solution will be found I hope!

12-19-2003, 04:25 PM	#7 (permalink)
zyk Minors (Double A) Join Date: Jul 2002 Location: vegas Posts: 177	finally got a response Hello, Please send us your information and we will purchase it for you. Regards, Customer Support support@elicense.com http://www.elicense.com/UserSupport for FAQ. Dont like the idea of giving credit card info over email... Maybe i will just call them.

12-19-2003, 06:36 PM	#8 (permalink)
sharpk Minors (Rookie Ball) Join Date: Jan 2002 Posts: 30	I get the same error message too. Does the message mean that my account was NOT charged? I don't know if I should try it again, b/c I don't want to end up getting charged multiple times. Anybody know? Thanks Kevin

12-19-2003, 07:02 PM	#9 (permalink)
CubsSox Minors (Triple A) Join Date: Feb 2002 Location: Chicago Posts: 206	Yeah it's not a firewall problem, I took my down and it didn't solve this problem. __________________ It's me... Chae!

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