Unable to install license

clwalcott · 06-03-2009, 09:26 PM

Retrieval of license error code 501.

This Order ID was not found on the license servers.

etc.

I have tried both on and offline licensing, both seem to claim the licensing is invalid. I can assure you this is not the case! I have followed the instructions to the letter but it hasn't worked, and I have waited more than the "few minutes" the program suggests, I have waited about 10 hours.

I don't know if it's wise to post mylicense number here, but my purchase was made on the 4th of April, 714am GMT. I am happy to post my license number for verification if that's necessary. Please help!

J.S.

Nutlaw · 06-03-2009, 09:52 PM

Quote:

Originally Posted by clwalcott

I don't know if it's wise to post mylicense number here, but my purchase was made on the 4th of April, 714am GMT. I am happy to post my license number for verification if that's necessary. Please help!

Please do not ever post your license number publically! It will allow people to steal your copy of the game.

Which operating system are you using, please?

satchel · 06-03-2009, 09:58 PM

This might sound like a silly suggestion, but...I'd purchased another game which uses eLicense, and at first, I was trying to use that license code, and of course it wasn't being accepted. I was getting the same error message. (I use gMail, and just searched my Inbox for "elicense" and used the most recent one, which was an incorrect choice.)

Be sure that you're not trying to use an eLicense code for another game.

clwalcott · 06-03-2009, 10:09 PM

I'm running on a PC, Windows Vista.

clwalcott · 06-03-2009, 10:10 PM

Quote:

Originally Posted by satchel

This might sound like a silly suggestion, but...I'd purchased another game which uses eLicense, and at first, I was trying to use that license code, and of course it wasn't being accepted. I was getting the same error message. (I use gMail, and just searched my Inbox for "elicense" and used the most recent one, which was an incorrect choice.)

Be sure that you're not trying to use an eLicense code for another game.

No, happy for any suggestions or advice, but I've checked the code repeatedly (and haven't ordered other games), I've even made sure the amount of letters lined up correctly with the "x's" and they do, so there's no extra letters or missing letters in my code. This is very frustrating after a two month wait!

Nutlaw · 06-03-2009, 10:14 PM

Again, not to suggest something potentially silly, but you did purchase the Windows copy of the game and not the Mac/Linux one?

clwalcott · 06-03-2009, 10:18 PM

That's possible, but I don't think so. The confirmation email says...

"You have purchased the following product:

Publisher Name : Out of the Park Developments GmbH & Co. KG
SKU : OOTP90
Name : Out of the Park Baseball 9
Quantity : 1
Maintenance : 0
Description : Out of the Park Baseball 9 is the sequel to PC Gamer Magazine and Metacritic's "PC Game of the Year 2007", simply the best baseball game on the market today.

OOTP 9 offers unparalleled flexibility in creating your own baseball world!
Total Purchase : 39.99

Info Opt-in : No"

...

DUDE. I swore I wasn't gonna be one of those retarded people...but I totally am...as you can see I used my OOTP NINE code and not ten.

Sorry to waste everyones time, I pretty much hate myself now. So sorry! Alright, I'm ready and excited to play!

battists · 06-03-2009, 11:55 PM

Hey, "user error" is a lot more palatable for us than some legit bug.

Enjoy!

06-03-2009, 09:26 PM	#1 (permalink)
clwalcott Minors (Double A) Join Date: Jun 2009 Posts: 112 Thanked 7x in 7 posts	Unable to install license Retrieval of license error code 501. This Order ID was not found on the license servers. etc. I have tried both on and offline licensing, both seem to claim the licensing is invalid. I can assure you this is not the case! I have followed the instructions to the letter but it hasn't worked, and I have waited more than the "few minutes" the program suggests, I have waited about 10 hours. I don't know if it's wise to post mylicense number here, but my purchase was made on the 4th of April, 714am GMT. I am happy to post my license number for verification if that's necessary. Please help! J.S.

06-03-2009, 09:58 PM	#3 (permalink)
satchel Hall Of Famer Join Date: Apr 2002 Location: Ft Smith AR Posts: 2,680 Thanked 48x in 26 posts	This might sound like a silly suggestion, but...I'd purchased another game which uses eLicense, and at first, I was trying to use that license code, and of course it wasn't being accepted. I was getting the same error message. (I use gMail, and just searched my Inbox for "elicense" and used the most recent one, which was an incorrect choice.) Be sure that you're not trying to use an eLicense code for another game. __________________ JL Commish NPBL Rhode Island Reds ’33 ’34 ’35 TCBA San Francisco Railbornes ’74 ’76 ’77 ’78 FL New Orleans Black Sox ’56 ’57 ’58 ’59 IOLD

06-03-2009, 10:14 PM	#6 (permalink)
Nutlaw Hall Of Famer Join Date: Apr 2003 Posts: 9,526 Thanked 102x in 62 posts	Again, not to suggest something potentially silly, but you did purchase the Windows copy of the game and not the Mac/Linux one? __________________ BJHL: GM of the Manhattan Crime Occasional Contributor to The Cardinal Nation

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06-03-2009, 10:09 PM	#4 (permalink)
clwalcott Minors (Double A) Join Date: Jun 2009 Posts: 112 Thanked 7x in 7 posts	I'm running on a PC, Windows Vista.

06-03-2009, 10:18 PM	#7 (permalink)
clwalcott Minors (Double A) Join Date: Jun 2009 Posts: 112 Thanked 7x in 7 posts	That's possible, but I don't think so. The confirmation email says... "You have purchased the following product: Publisher Name : Out of the Park Developments GmbH & Co. KG SKU : OOTP90 Name : Out of the Park Baseball 9 Quantity : 1 Maintenance : 0 Description : Out of the Park Baseball 9 is the sequel to PC Gamer Magazine and Metacritic's "PC Game of the Year 2007", simply the best baseball game on the market today. OOTP 9 offers unparalleled flexibility in creating your own baseball world! Total Purchase : 39.99 Info Opt-in : No" ... DUDE. I swore I wasn't gonna be one of those retarded people...but I totally am...as you can see I used my OOTP NINE code and not ten. Sorry to waste everyones time, I pretty much hate myself now. So sorry! Alright, I'm ready and excited to play!

06-03-2009, 11:55 PM	#8 (permalink)
battists OOTP Developments Join Date: Jul 2004 Posts: 17,024 Blog Entries: 7 Thanked 703x in 194 posts	Hey, "user error" is a lot more palatable for us than some legit bug. Enjoy!