Game downloaded and installed but it is not running when i click on icon - Page 2

battists · 06-30-2009, 05:21 PM

I would try this:

1. Turn off any firewall and antivirus program you have (temporarily, just to try to figure this out)
2. Restart OOTP

If no love, would you be willing to completely disable DEP, even temporarily? You can do that using these instructions.

Kemp · 06-30-2009, 11:53 PM

If I'm not connected to the internet, the game should still start - correct?

I ask because the laptop I'm using isn't always connected to the internet (though I've tried it both ways and have not resolved this issue). I just don't want to have to connect and disconnect every time.

battists · 07-01-2009, 12:34 AM

Quote:

Originally Posted by Kemp

If I'm not connected to the internet, the game should still start - correct?

I ask because the laptop I'm using isn't always connected to the internet (though I've tried it both ways and have not resolved this issue). I just don't want to have to connect and disconnect every time.

Yes, once your license is installed, you do not need to be on the Internet. However, I would recommend staying connected while we try to resolve this issue, because the problem is right when the eLicense control is attempting to contact their servers about your license, I suspect.

Kemp · 07-02-2009, 08:09 AM

Ok I disabled that DEP thing, restarted, etc. Tried to start OOTP and again, nothing happened. Get an hourglass for a few seconds and that's it.

battists · 07-02-2009, 09:58 AM

Kemp, I just don't know what's going on here. I'm going to try to call in some heavy artillery.

Kemp · 07-04-2009, 07:02 AM

Quote:

Originally Posted by battists

Kemp, I just don't know what's going on here. I'm going to try to call in some heavy artillery.

Ok, thanks.

bababui · 07-04-2009, 07:32 AM

Good luck man!!

Wizeguy525 · 07-05-2009, 04:23 AM

Just wanted to mention I too was having this exact same issue with the same results.

Tried all the many other methods and finally I turned off my anti-virus program and that solved the problem.

I guess it was interfering with Elicense trying to register like you mentioned.

But now I have to run ootp10 with my anit-virus turned off, even with ootp10exe and runservice.exe added to the anti-virus' exclusion and allow always list.

Goodluck!

Kemp · 07-05-2009, 08:32 AM

What was the anti-virus program and how did you turn it off?? Maybe that's my problem and I'm just not going about it correctly?

Kemp · 07-09-2009, 08:07 PM

Quote:

Originally Posted by battists

Kemp, I just don't know what's going on here. I'm going to try to call in some heavy artillery.

Any chance this artillery has come in yet?

battists · 07-16-2009, 11:23 PM

Kemp, I'm sorry, no artillery yet. Unfortunately, the boys are taking a bit of a well-earned break for a bit.

What anti-virus program do you run? I'll see if I can come up with any other ideas!

Steve

Ambermonk · 07-17-2009, 04:53 PM

I have just downloaded OOTP 10, and experienced the problems mentioned above - but I'm now up & running. Here's what I did...

1. Installed the program 3 times, but could not start program.
2. Disabled my Norton Anti-virus, but could not start program.
3. Re-booted my computer, the program now started.
4. Installed my preorder license code, then saved the game.
5. Launched the game and it started. Closed the game.
6. Re-activated my Norton Anti-virus.
7. Launched the game again, and it still launched properly.

Hope this will help someone.

battists · 07-21-2009, 09:54 PM

Kemp,

Can you tell me, what are your antivirus and firewall products? I'm convinced there's some sort of conflict going on in there...

Steve

Kemp · 08-03-2009, 10:44 PM

Quote:

Originally Posted by battists

Kemp,

Can you tell me, what are your antivirus and firewall products? I'm convinced there's some sort of conflict going on in there...

Steve

I'm not very tech savvy but I believe the only thing running on my laptop is McAfee Security Center.

battists · 08-03-2009, 11:42 PM

Quote:

Originally Posted by Kemp

I'm not very tech savvy but I believe the only thing running on my laptop is McAfee Security Center.

So let me ask this:

Would you be willing to uninstall McAfee Security Center, and then try OOTP?

I'm not saying you should LEAVE it that way, mind you. I'm just really fairly certain that the conflict is something in the firewall/antivirus area.

Of course, if you're going to do this, make sure you have your McAfee license/CD, if appropriate.

Steve

rwmorey · 08-03-2009, 11:51 PM

I am experiencing basically the same problem on Windows 2008. I disabled DEP for OOTP and the error message went away but the software won't start when I was as admin. When not as admin I get an eLicense error. I haven't tried any changes to my firewall but usually Windows prompts you to keep blocking or to unblock software.

Kemp · 08-06-2009, 10:29 AM

I uninstalled McAfee and that has not resolved the problem. I double click on the OOTP10 icon, get an hourglass for a couple of seconds, and then nothing happens.

battists · 08-06-2009, 11:35 PM

Gah!

You don't happen to live in Philadelphia, do you? :P

Kemp · 08-06-2009, 11:37 PM

Quote:

Originally Posted by battists

Gah!

You don't happen to live in Philadelphia, do you? :P

No but I live near Princeton, NJ! I'm about 45 minutes from Philly. In fact, I was just at the Camden Aquarium this past Sunday.

battists · 08-06-2009, 11:39 PM

I'm tempted to drive up there. :P

07-02-2009, 09:58 AM	#25 (permalink)
battists OOTP Developments Join Date: Jul 2004 Posts: 17,024 Blog Entries: 7 Thanked 703x in 194 posts	Kemp, I just don't know what's going on here. I'm going to try to call in some heavy artillery. __________________ Buy our games! \|\| Follow us on Twitter \|\| Follow us on Facebook! OOTP Knowledge Base \|\| Get Technical Support Note: I am currently on hiatus from my OOTP Developments duties. If you need help, please go through the Support Central link above!

07-05-2009, 04:23 AM	#28 (permalink)
Wizeguy525 Bat Boy Join Date: Jul 2009 Posts: 1	I was having this exact same issue. Just wanted to mention I too was having this exact same issue with the same results. Tried all the many other methods and finally I turned off my anti-virus program and that solved the problem. I guess it was interfering with Elicense trying to register like you mentioned. But now I have to run ootp10 with my anit-virus turned off, even with ootp10exe and runservice.exe added to the anti-virus' exclusion and allow always list. Goodluck! Last edited by Wizeguy525; 07-05-2009 at 04:32 AM.

07-16-2009, 11:23 PM	#31 (permalink)
battists OOTP Developments Join Date: Jul 2004 Posts: 17,024 Blog Entries: 7 Thanked 703x in 194 posts	Kemp, I'm sorry, no artillery yet. Unfortunately, the boys are taking a bit of a well-earned break for a bit. What anti-virus program do you run? I'll see if I can come up with any other ideas! Steve __________________ Buy our games! \|\| Follow us on Twitter \|\| Follow us on Facebook! OOTP Knowledge Base \|\| Get Technical Support Note: I am currently on hiatus from my OOTP Developments duties. If you need help, please go through the Support Central link above!

07-17-2009, 04:53 PM	#32 (permalink)
Ambermonk All Star Starter Join Date: Aug 2004 Location: Morro Bay, CA Posts: 1,127 Thanked 60x in 42 posts	I have just downloaded OOTP 10, and experienced the problems mentioned above - but I'm now up & running. Here's what I did... 1. Installed the program 3 times, but could not start program. 2. Disabled my Norton Anti-virus, but could not start program. 3. Re-booted my computer, the program now started. 4. Installed my preorder license code, then saved the game. 5. Launched the game and it started. Closed the game. 6. Re-activated my Norton Anti-virus. 7. Launched the game again, and it still launched properly. Hope this will help someone. __________________ *I cast this question into your soul, that I might know how deep it is* - Friedrich Nietzsche It often shows a fine command of language - to say nothing! - Bertrand Russell

07-21-2009, 09:54 PM	#33 (permalink)
battists OOTP Developments Join Date: Jul 2004 Posts: 17,024 Blog Entries: 7 Thanked 703x in 194 posts	Kemp, Can you tell me, what are your antivirus and firewall products? I'm convinced there's some sort of conflict going on in there... Steve __________________ Buy our games! \|\| Follow us on Twitter \|\| Follow us on Facebook! OOTP Knowledge Base \|\| Get Technical Support Note: I am currently on hiatus from my OOTP Developments duties. If you need help, please go through the Support Central link above!

06-30-2009, 05:21 PM	#21 (permalink)
battists OOTP Developments Join Date: Jul 2004 Posts: 17,024 Blog Entries: 7 Thanked 703x in 194 posts	I would try this: 1. Turn off any firewall and antivirus program you have (temporarily, just to try to figure this out) 2. Restart OOTP If no love, would you be willing to completely disable DEP, even temporarily? You can do that using these instructions.

06-30-2009, 11:53 PM	#22 (permalink)
Kemp All Star Starter Join Date: Feb 2002 Posts: 1,178 Thanked 12x in 4 posts	If I'm not connected to the internet, the game should still start - correct? I ask because the laptop I'm using isn't always connected to the internet (though I've tried it both ways and have not resolved this issue). I just don't want to have to connect and disconnect every time.

07-02-2009, 08:09 AM	#24 (permalink)
Kemp All Star Starter Join Date: Feb 2002 Posts: 1,178 Thanked 12x in 4 posts	Ok I disabled that DEP thing, restarted, etc. Tried to start OOTP and again, nothing happened. Get an hourglass for a few seconds and that's it.

07-05-2009, 08:32 AM	#29 (permalink)
Kemp All Star Starter Join Date: Feb 2002 Posts: 1,178 Thanked 12x in 4 posts	What was the anti-virus program and how did you turn it off?? Maybe that's my problem and I'm just not going about it correctly?

08-03-2009, 11:51 PM	#36 (permalink)
rwmorey Minors (Double A) Join Date: Dec 2001 Posts: 157	I am experiencing basically the same problem on Windows 2008. I disabled DEP for OOTP and the error message went away but the software won't start when I was as admin. When not as admin I get an eLicense error. I haven't tried any changes to my firewall but usually Windows prompts you to keep blocking or to unblock software.

08-06-2009, 10:29 AM	#37 (permalink)
Kemp All Star Starter Join Date: Feb 2002 Posts: 1,178 Thanked 12x in 4 posts	I uninstalled McAfee and that has not resolved the problem. I double click on the OOTP10 icon, get an hourglass for a couple of seconds, and then nothing happens.

08-06-2009, 11:35 PM	#38 (permalink)
battists OOTP Developments Join Date: Jul 2004 Posts: 17,024 Blog Entries: 7 Thanked 703x in 194 posts	Gah! You don't happen to live in Philadelphia, do you? :P __________________ Buy our games! \|\| Follow us on Twitter \|\| Follow us on Facebook! OOTP Knowledge Base \|\| Get Technical Support Note: I am currently on hiatus from my OOTP Developments duties. If you need help, please go through the Support Central link above!

08-06-2009, 11:39 PM	#40 (permalink)
battists OOTP Developments Join Date: Jul 2004 Posts: 17,024 Blog Entries: 7 Thanked 703x in 194 posts	I'm tempted to drive up there. :P __________________ Buy our games! \|\| Follow us on Twitter \|\| Follow us on Facebook! OOTP Knowledge Base \|\| Get Technical Support Note: I am currently on hiatus from my OOTP Developments duties. If you need help, please go through the Support Central link above!

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode