Still don't have my license number

Conrad127 · 08-12-2009, 06:53 PM

I bought OOTP on Sunday and still have not received my license number in my email. Please help.

Big T · 08-12-2009, 07:32 PM

I purchased from the demo on Sunday night, my demo has expired, my credit card was charges but ViaTech claim it wasn't and 4 days later they do not appear anxious to help me out. They claim it is my responsibility to cancel the purchase and retry, my credit card won't cancel the purchase unless Via Tech confirms and I am getting frustrated.

RchW · 08-12-2009, 09:52 PM

Quote:

Originally Posted by Big T

I purchased from the demo on Sunday night, my demo has expired, my credit card was charges but ViaTech claim it wasn't and 4 days later they do not appear anxious to help me out. They claim it is my responsibility to cancel the purchase and retry, my credit card won't cancel the purchase unless Via Tech confirms and I am getting frustrated.

That sucks. You have every right to be frustrated. Your credit card companies response is bizarre. Are you sure they refuse to charge back? My understanding is if they confirm a transaction has taken place (your card has been charged) and you claim that you did not receive the goods or services, they will remove the charges. You may have to sign a form that commits you legally to tell the truth. That is a formality.

To both posters; are you absolutely sure that the E-mails did not get caught up in your anti-spam net? The reason I ask is that I've done literally thousands of online transactions and only ever had one problem.

Big T · 08-12-2009, 10:29 PM

I actually recieved a note from ViaTech via email that the purchase did not get fully processed, while I actually spoke to the credit card company and the verified the charge was processed. ViaTech says its the credit cards responsibility to resolve while the Credit card company has asked that ViaTech complete a form confirming that is it is acceptable to reverse the charge. Four days and ViaTech has not completed the form.

Conrad127 · 08-13-2009, 07:59 AM

I need someone from OOTP to please resolve this issue. I have sent an email and posted on boards with no reply. I'm extremely frustrated.

Big T · 08-13-2009, 12:13 PM

Quote:

Originally Posted by Big T

I actually recieved a note from ViaTech via email that the purchase did not get fully processed, while I actually spoke to the credit card company and the verified the charge was processed. ViaTech says its the credit cards responsibility to resolve while the Credit card company has asked that ViaTech complete a form confirming that is it is acceptable to reverse the charge. Four days and ViaTech has not completed the form.

**update** ViaTech wrote me an email this morning saying they located the credit card transaction and asked if I wanted to continue with my purchase or refund... I gladly asked them to continue with the purchase and may recieve my liscense later today or tomorrow.

Big T · 08-13-2009, 12:44 PM

** a further update**

I just recieved my liscense by ViaTech...

Conrad127 · 08-13-2009, 03:32 PM

I still haven't heard from ANYONE!!!!

kq76 · 08-13-2009, 04:35 PM

Quote:

Originally Posted by Conrad127

I still haven't heard from ANYONE!!!!

Conrad, I'm unclear on this. Have you actually tried contacting the licensing agent for the version you bought or have you just tried to contact OOTP? You should be trying to contact them if you haven't.

See this FAQ page for more (it also has info if you can't get help from the licensing agent):

http://www.ootpdevelopments.com/joom...se-issues.html

Conrad127 · 08-14-2009, 03:15 PM

Thank you PISD and OOTP. Problem resolved.

08-12-2009, 06:53 PM	#1 (permalink)
Conrad127 Bat Boy Join Date: Aug 2009 Posts: 4 Thanks: 0 Thanked 0x in 0 posts	Still don't have my license number I bought OOTP on Sunday and still have not received my license number in my email. Please help.

08-13-2009, 07:59 AM	#5 (permalink)
Conrad127 Bat Boy Join Date: Aug 2009 Posts: 4 Thanks: 0 Thanked 0x in 0 posts	Nothing in my junk mail I need someone from OOTP to please resolve this issue. I have sent an email and posted on boards with no reply. I'm extremely frustrated.

08-13-2009, 03:32 PM	#8 (permalink)
Conrad127 Bat Boy Join Date: Aug 2009 Posts: 4 Thanks: 0 Thanked 0x in 0 posts	Okay, that's great but... I still haven't heard from ANYONE!!!!

08-14-2009, 03:15 PM	#10 (permalink)
Conrad127 Bat Boy Join Date: Aug 2009 Posts: 4 Thanks: 0 Thanked 0x in 0 posts	Got it Thank you PISD and OOTP. Problem resolved.

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08-12-2009, 07:32 PM	#2 (permalink)
Big T All Star Starter Join Date: Mar 2007 Posts: 1,115 Thanks: 93 Thanked 78x in 73 posts	I purchased from the demo on Sunday night, my demo has expired, my credit card was charges but ViaTech claim it wasn't and 4 days later they do not appear anxious to help me out. They claim it is my responsibility to cancel the purchase and retry, my credit card won't cancel the purchase unless Via Tech confirms and I am getting frustrated.

08-12-2009, 10:29 PM	#4 (permalink)
Big T All Star Starter Join Date: Mar 2007 Posts: 1,115 Thanks: 93 Thanked 78x in 73 posts	I actually recieved a note from ViaTech via email that the purchase did not get fully processed, while I actually spoke to the credit card company and the verified the charge was processed. ViaTech says its the credit cards responsibility to resolve while the Credit card company has asked that ViaTech complete a form confirming that is it is acceptable to reverse the charge. Four days and ViaTech has not completed the form.

08-13-2009, 12:44 PM	#7 (permalink)
Big T All Star Starter Join Date: Mar 2007 Posts: 1,115 Thanks: 93 Thanked 78x in 73 posts	a further update I just recieved my liscense by ViaTech...