Game crashes when I check mail.

kevgrass · 12-19-2009, 09:25 AM

Whenever I try to read the messages in my inbox either by clicking on the icon in the lower left or by accessing them from my manager screen, the game crashes.

I unistalled and reinstalled the game. Still happens.

Windows Vista Basic.
90.2 GB of free space.
Intel Celeron Processor.

dannon20 · 12-19-2009, 10:53 PM

I have had the same problem for months and like you I tried to uninstall and reinstall and it did no good. I reported this issue a long time ago and received no help so hopefully we are luckier in this go around.

kevgrass · 12-20-2009, 02:06 AM

It's very frustrating. I love this game. It is so fun to build a team from scratch and manage all of the minor leagues. Unfortunately, I can't get the game to work.

dannon20 · 12-20-2009, 06:24 PM

Quote:

Originally Posted by kevgrass

It's very frustrating. I love this game. It is so fun to build a team from scratch and manage all of the minor leagues. Unfortunately, I can't get the game to work.

Yep I totally agree, I love the game but am extremely disappointed in the lack of help from the OOTP staff. What I wish I could do is receive a new license in an email and then delete all of the old off my cpu and start from scratch and maybe the problem won't redevelop. But I am afraid to say that this probably wont happen and I have used both my licenses and have received almost zero return on a fifty dollar product.

kevgrass · 12-20-2009, 10:32 PM

I noticed your problem is in the unresolved problems thread. You were asked to send in your files. Have you done that?

dannon20 · 12-21-2009, 01:52 AM

I wasn't aware that I was supposed to do that, or how to do that actually.

kevgrass · 12-21-2009, 11:33 PM

Here's a link to the thread. There's a link for how do send in your files. Maybe we'll get lucky and they'll solve the problem and fix it in the next patch.

BZ 3270: Crash upon opening inbox

azazel529 · 01-14-2010, 08:26 PM

Quote:

Originally Posted by dannon20

Yep I totally agree, I love the game but am extremely disappointed in the lack of help from the OOTP staff. What I wish I could do is receive a new license in an email and then delete all of the old off my cpu and start from scratch and maybe the problem won't redevelop. But I am afraid to say that this probably wont happen and I have used both my licenses and have received almost zero return on a fifty dollar product.

Just my personal opinion here, but doesn't it seem that getting a new license and starting over isn't a very productive solution? It would get you back up and running, but it still leaves the true fix for this bug a mystery and now that there are multiple people having the same problem, there's obviously a chance it could happen again.

I do understand your frustration. I haven't owned the game very long and only started playing it a week ago. Just long enough to get hooked and now I can't play it anymore until a solution for this issue is discovered. At least they are working on it. I'm willing to give them a little time to see what they can come up with.

endgame · 01-14-2010, 08:50 PM

Just stumbling on to this thread. Have you tried deleted your msg.dat file, then starting the game again?

kevgrass · 01-17-2010, 12:05 AM

The only files I can find that are msg are TPL files. Are these the same thing?

azazel529 · 01-17-2010, 06:33 AM

Just a heads up, I posed a solution to this problem in the following thread:

BZ 3270: Crash upon opening inbox

12-19-2009, 09:25 AM	#1 (permalink)
kevgrass Bat Boy Join Date: Jan 2009 Posts: 11 Thanks: 0 Thanked 0x in 0 posts	Game crashes when I check mail. Whenever I try to read the messages in my inbox either by clicking on the icon in the lower left or by accessing them from my manager screen, the game crashes. I unistalled and reinstalled the game. Still happens. Windows Vista Basic. 90.2 GB of free space. Intel Celeron Processor.

01-14-2010, 08:50 PM	#9 (permalink)
endgame Hall Of Famer Join Date: Aug 2002 Posts: 10,771 Thanks: 894 Thanked 756x in 429 posts	Just stumbling on to this thread. Have you tried deleted your msg.dat file, then starting the game again? __________________ "Try again. Fail again. Fail better." -- Samuel Beckett _____________________________________________

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12-19-2009, 10:53 PM	#2 (permalink)
dannon20 Bat Boy Join Date: Jun 2009 Posts: 19 Thanks: 0 Thanked 3x in 2 posts	I have had the same problem for months and like you I tried to uninstall and reinstall and it did no good. I reported this issue a long time ago and received no help so hopefully we are luckier in this go around.

12-20-2009, 02:06 AM	#3 (permalink)
kevgrass Bat Boy Join Date: Jan 2009 Posts: 11 Thanks: 0 Thanked 0x in 0 posts	It's very frustrating. I love this game. It is so fun to build a team from scratch and manage all of the minor leagues. Unfortunately, I can't get the game to work.

12-20-2009, 10:32 PM	#5 (permalink)
kevgrass Bat Boy Join Date: Jan 2009 Posts: 11 Thanks: 0 Thanked 0x in 0 posts	I noticed your problem is in the unresolved problems thread. You were asked to send in your files. Have you done that?

12-21-2009, 01:52 AM	#6 (permalink)
dannon20 Bat Boy Join Date: Jun 2009 Posts: 19 Thanks: 0 Thanked 3x in 2 posts	I wasn't aware that I was supposed to do that, or how to do that actually.

12-21-2009, 11:33 PM	#7 (permalink)
kevgrass Bat Boy Join Date: Jan 2009 Posts: 11 Thanks: 0 Thanked 0x in 0 posts	Here's a link to the thread. There's a link for how do send in your files. Maybe we'll get lucky and they'll solve the problem and fix it in the next patch. BZ 3270: Crash upon opening inbox

01-17-2010, 12:05 AM	#10 (permalink)
kevgrass Bat Boy Join Date: Jan 2009 Posts: 11 Thanks: 0 Thanked 0x in 0 posts	The only files I can find that are msg are TPL files. Are these the same thing?

01-17-2010, 06:33 AM	#11 (permalink)
azazel529 Bat Boy Join Date: Jan 2010 Posts: 7 Thanks: 0 Thanked 1x in 1 post	Just a heads up, I posed a solution to this problem in the following thread: BZ 3270: Crash upon opening inbox