Why am I prompted for a license number

ktully · 01-09-2010, 10:50 AM

I bought OOTP 10 about a year ago, played about 10 seasons. Now I am being prompted to either buy the game again or enter my license number. Where do I find my license number and what prompted this. I did change my email address recently, but nothing else changed.

Thanks in advance.

Tekneek · 01-09-2010, 11:34 AM

Something similar happened to me a week or two back. It suddenly, 50 seasons into a historical sim, told me the demo had ended. WTF? There is no demo and it was licensed. When I quit, verified the license status, and went back in, all was well.

Bluenoser · 01-09-2010, 11:55 AM

Quote:

Originally Posted by ktully

I bought OOTP 10 about a year ago, played about 10 seasons. Now I am being prompted to either buy the game again or enter my license number. Where do I find my license number and what prompted this. I did change my email address recently, but nothing else changed.

Thanks in advance.

In the email receipt you received when you purchased the game.

If you no longer have that then you'll have to contact elicense.

ktully · 01-12-2010, 08:19 PM

I have a MAC. After playing the game for 7 months I am shut out of the game and being promted for my license number. After getting my license number I am now being asked for the authorisation code. After following the instructions the site does not give me the code. This service experience is incredibly poor. Is this typical service?

Charlie Hough · 01-12-2010, 10:32 PM

I'm sure you're frustrated and annoyed right now. But OOTP provides great service, and there appears to be a posting about this in the support area of the website.

Mac License Issue

I hope this resolves your issue. If not, I'm sure someone from OOTP will respond by morning and get this resolved.

kq76 · 01-13-2010, 09:26 AM

I:
-moved the 3 off topic Mac vs PC posts to the thread in OT,
-elaborated the title of this thread, and
-moved it to tech support leaving a temp redirect

I can't say whether this is typical service or not (I don't have a mac) and I haven't exactly counted up PC issues vs Mac issues, but it does seem to me that there are more issues with the mac version than the PC.

All I can suggest, besides trying Charlie's link, is contact PISD, the mac licensor. Hopefully they can sort it out for you.

battists · 02-25-2010, 01:21 PM

Since we haven't heard back from this gentleman in some time, I'm going to go ahead and close out this thread.

Thanks very much!

01-09-2010, 10:50 AM	#1 (permalink)
ktully Minors (Single A) Join Date: Jan 2003 Posts: 89 Thanks: 0 Thanked 0x in 0 posts	Why am I prompted for a license number I bought OOTP 10 about a year ago, played about 10 seasons. Now I am being prompted to either buy the game again or enter my license number. Where do I find my license number and what prompted this. I did change my email address recently, but nothing else changed. Thanks in advance.

01-09-2010, 11:34 AM	#2 (permalink)
Tekneek Major Leagues Join Date: Mar 2002 Location: Bethlehem, GA, USA Posts: 323 Thanks: 9 Thanked 1x in 1 post	Something similar happened to me a week or two back. It suddenly, 50 seasons into a historical sim, told me the demo had ended. WTF? There is no demo and it was licensed. When I quit, verified the license status, and went back in, all was well. __________________ OOTP2007 Historical League Experiment.

01-12-2010, 08:19 PM	#4 (permalink)
ktully Minors (Single A) Join Date: Jan 2003 Posts: 89 Thanks: 0 Thanked 0x in 0 posts	Very Disappointed - Mac License I have a MAC. After playing the game for 7 months I am shut out of the game and being promted for my license number. After getting my license number I am now being asked for the authorisation code. After following the instructions the site does not give me the code. This service experience is incredibly poor. Is this typical service?

01-12-2010, 10:32 PM	#5 (permalink)
Charlie Hough All Star Starter Join Date: May 2006 Posts: 1,880 Thanks: 58 Thanked 427x in 227 posts	I'm sure you're frustrated and annoyed right now. But OOTP provides great service, and there appears to be a posting about this in the support area of the website. Mac License Issue I hope this resolves your issue. If not, I'm sure someone from OOTP will respond by morning and get this resolved. Last edited by Charlie Hough; 01-12-2010 at 10:34 PM.

01-13-2010, 09:26 AM	#6 (permalink)
kq76 Global Moderator Join Date: Nov 2002 Location: Vancouver Posts: 7,623 Thanks: 281 Thanked 332x in 190 posts	I: -moved the 3 off topic Mac vs PC posts to the thread in OT, -elaborated the title of this thread, and -moved it to tech support leaving a temp redirect I can't say whether this is typical service or not (I don't have a mac) and I haven't exactly counted up PC issues vs Mac issues, but it does seem to me that there are more issues with the mac version than the PC. All I can suggest, besides trying Charlie's link, is contact PISD, the mac licensor. Hopefully they can sort it out for you. __________________ Useful Links: Manuals \| Downloads \| Newsletters \| Knowledge Base \| New Tech Support \| Updated Forum Rules Interactive Online League Directory - find or advertise a league today! Canadian Baseball League - uses OOTP11, running steadily since April 2002 Last edited by kq76; 01-13-2010 at 09:28 AM.

02-25-2010, 01:21 PM	#7 (permalink)
battists OOTP Developments Join Date: Jul 2004 Posts: 17,189 Blog Entries: 7 Thanks: 31 Thanked 776x in 220 posts	Since we haven't heard back from this gentleman in some time, I'm going to go ahead and close out this thread. Thanks very much! __________________ Buy our games! \|\| Follow us on Twitter \|\| Follow us on Facebook! OOTP Knowledge Base \|\| Get Technical Support Note: I am currently on hiatus from my OOTP Developments duties. If you need help, please go through the Support Central link above!

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