Crash upon startup

chimanbj · 01-30-2010, 05:26 PM

Version: The latest - I downloaded this week, so I'm assuming the latest patch is included
PC/MAC: PC
What were you doing? I tried to load the game
What happened? It immediately fails and gives me the "ootp10.exe has encountered a problem and needs to close. We are sorry for the inconvenience." box. I've tried attaching it to this message, but I'm not sure if it will work.
[IMG]file:///C:/DOCUME%7E1/u0089032/LOCALS%7E1/Temp/moz-screenshot.png[/IMG]
Reproducible? Yes
Problem occurs with other leagues? N/A

I'm running Windows XP SP3, with 4GB of RAM on a Dell laptop with an Intel Core2 Duo CPU T9550 running at 2.66GHz

f.montoya · 02-03-2010, 07:47 AM

Uninstall and reinstall. If that does not work, uninstall and reinstall on a separate drive. C drive is default but try installing on D or E if you have those partitions.

Sounds to me like you may have had a power outage or battery going dead while the game was open on Vista. I've seen this happen to others.

chimanbj · 02-03-2010, 04:47 PM

This has happened on two separate laptops, running XP. No power loss and no disk issues. I wonder if there is a software conflict causing this. What would you need to identify that?

never_ends · 02-10-2010, 04:32 AM

Version: 1st version released, the day it was released
PC/MAC: PC
What were you doing? I tried to load the game
What happened? It immediately fails and gives me the "ootp10.exe has encountered a problem and needs to close. We are sorry for the inconvenience." box. I've tried attaching it to this message, but I'm not sure if it will work.
[IMG]file:///C:/DOCUME%7E1/u0089032/LOCALS%7E1/Temp/moz-screenshot.png[/IMG]
Reproducible? Yes
Problem occurs with other leagues? N/A

I'm running Windows XP SP3, with 2GB of RAM running at 2.66GHz

Wow, surprised to find this exact same problem in a new thread.

I haven't played the game for the last 30 days... last night clicked to start the game and received the above message. Game never starts, as soon as you double click the icon it goes straight to the error message. The game had worked perfectly fine since installed months ago until last night!

So, uninstalled - reinstalled 3 times... same error each time. (C Drive)

Installed on D AND E partition 1 time each and received same error message there as well.

Have no idea why all of sudden this happened. The only thing I've done with this computer since the last time I opened the game was to update Java for the What If Sports website... really do not see how that would make a difference.

Anyone have any idea what might be going on here?

TribeFanInNC · 02-21-2010, 10:32 PM

Sounds like something is not initializing right. There is should be an option in the OOTP X part under the Start menu to 'start OOTP X in trace mode'. Try doing that. It will create a txt file in the OOTP X folder called 'ootp'. Post the contents of that and see if that clues us in to what it could be.

Could be a conflict or a driver problem. I've heard of facegen giving people problems before.

battists · 02-28-2010, 02:04 PM

I agree with TribeFan here. The specific instructions for enabling Trace Mode are here.

battists · 03-07-2010, 05:42 PM

Since we haven't heard back from this poster in quite some time, I'm going to go ahead and close out this thread.

If you want to continue discussing this issue, please submit a ticket via our new support site.

Thanks very much!

01-30-2010, 05:26 PM	#1 (permalink)
chimanbj All Star Reserve Join Date: Nov 2004 Posts: 758 Thanks: 4 Thanked 2x in 2 posts	Crash upon startup Version: The latest - I downloaded this week, so I'm assuming the latest patch is included PC/MAC: PC What were you doing? I tried to load the game What happened? It immediately fails and gives me the "ootp10.exe has encountered a problem and needs to close. We are sorry for the inconvenience." box. I've tried attaching it to this message, but I'm not sure if it will work. [IMG]file:///C:/DOCUME%7E1/u0089032/LOCALS%7E1/Temp/moz-screenshot.png[/IMG] Reproducible? Yes Problem occurs with other leagues? N/A I'm running Windows XP SP3, with 4GB of RAM on a Dell laptop with an Intel Core2 Duo CPU T9550 running at 2.66GHz Attached Images __________________ People ask if I'm a Cubs or White Sox fan...I tell them, proudly, I'm a Phillies Phan!

02-03-2010, 07:47 AM	#2 (permalink)
f.montoya Hall Of Famer Join Date: Nov 2004 Posts: 5,842 Thanks: 204 Thanked 181x in 89 posts	Uninstall and reinstall. If that does not work, uninstall and reinstall on a separate drive. C drive is default but try installing on D or E if you have those partitions. Sounds to me like you may have had a power outage or battery going dead while the game was open on Vista. I've seen this happen to others. __________________ Fidel Montoya Asahi2 Baseball Commissioner(Historical League Since 2004) www.allsimbaseball.com (OOTP web hosting - Customized sites for online leagues - Sign up, Connect OOTP and Play!) Share Your Mods - Free, unlimited and easy to upload to share your Mods instantly(free site registration required) AllYouSports - "Because Facebook don't do baseball stats"

02-03-2010, 04:47 PM	#3 (permalink)
chimanbj All Star Reserve Join Date: Nov 2004 Posts: 758 Thanks: 4 Thanked 2x in 2 posts	This has happened on two separate laptops, running XP. No power loss and no disk issues. I wonder if there is a software conflict causing this. What would you need to identify that? __________________ People ask if I'm a Cubs or White Sox fan...I tell them, proudly, I'm a Phillies Phan!

02-21-2010, 10:32 PM	#5 (permalink)
TribeFanInNC Hall Of Famer Join Date: Oct 2007 Posts: 2,532 Thanks: 94 Thanked 268x in 209 posts	Sounds like something is not initializing right. There is should be an option in the OOTP X part under the Start menu to 'start OOTP X in trace mode'. Try doing that. It will create a txt file in the OOTP X folder called 'ootp'. Post the contents of that and see if that clues us in to what it could be. Could be a conflict or a driver problem. I've heard of facegen giving people problems before. __________________ PEBA - Duluth Warriors

02-28-2010, 02:04 PM	#6 (permalink)
battists OOTP Developments Join Date: Jul 2004 Posts: 17,189 Blog Entries: 7 Thanks: 31 Thanked 776x in 220 posts	I agree with TribeFan here. The specific instructions for enabling Trace Mode are here. __________________ Buy our games! \|\| Follow us on Twitter \|\| Follow us on Facebook! OOTP Knowledge Base \|\| Get Technical Support Note: I am currently on hiatus from my OOTP Developments duties. If you need help, please go through the Support Central link above!

02-10-2010, 04:32 AM	#4 (permalink)
never_ends Minors (Double A) Join Date: Oct 2005 Location: Nevada Posts: 133 Thanks: 0 Thanked 2x in 1 post	Version: 1st version released, the day it was released PC/MAC: PC What were you doing? I tried to load the game What happened? It immediately fails and gives me the "ootp10.exe has encountered a problem and needs to close. We are sorry for the inconvenience." box. I've tried attaching it to this message, but I'm not sure if it will work. [IMG]file:///C:/DOCUME%7E1/u0089032/LOCALS%7E1/Temp/moz-screenshot.png[/IMG] Reproducible? Yes Problem occurs with other leagues? N/A I'm running Windows XP SP3, with 2GB of RAM running at 2.66GHz Wow, surprised to find this exact same problem in a new thread. I haven't played the game for the last 30 days... last night clicked to start the game and received the above message. Game never starts, as soon as you double click the icon it goes straight to the error message. The game had worked perfectly fine since installed months ago until last night! So, uninstalled - reinstalled 3 times... same error each time. (C Drive) Installed on D AND E partition 1 time each and received same error message there as well. Have no idea why all of sudden this happened. The only thing I've done with this computer since the last time I opened the game was to update Java for the What If Sports website... really do not see how that would make a difference. Anyone have any idea what might be going on here?

03-07-2010, 05:42 PM	#7 (permalink)
battists OOTP Developments Join Date: Jul 2004 Posts: 17,189 Blog Entries: 7 Thanks: 31 Thanked 776x in 220 posts	Since we haven't heard back from this poster in quite some time, I'm going to go ahead and close out this thread. If you want to continue discussing this issue, please submit a ticket via our new support site. Thanks very much! __________________ Buy our games! \|\| Follow us on Twitter \|\| Follow us on Facebook! OOTP Knowledge Base \|\| Get Technical Support Note: I am currently on hiatus from my OOTP Developments duties. If you need help, please go through the Support Central link above!

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