Help launching program

Kemp · 06-22-2009, 07:16 AM

Any help would be greatly appreciated here. For whatever reason, the game just won't launch on my laptop. Seems like it shouldn't be a huge problem but at this point, the game is useless to me.

http://www.ootpdevelopments.com/boar...lick-icon.html

ootp3to6 · 06-22-2009, 07:28 AM

What version of windows are you using?
I just read your earlier post stating that you are using windows XP, so please ignore my post.

Have you downloaded the latest version of OOTP 10 (10.2.15) and installed it?

Kemp · 06-22-2009, 07:32 AM

Windows XP. I ran OOTP8 and OOTP9 on the same laptop with no problems. And I tested OOTP9 on there again yesterday and it runs fine.

Someone suggested checking the "logs" but I don't know how to do that.

Kemp · 06-22-2009, 08:07 AM

Quote:

Originally Posted by ootp3to6

What version of windows are you using?
I just read your earlier post stating that you are using windows XP, so please ignore my post.

Have you downloaded the latest version of OOTP 10 (10.2.15) and installed it?

Sorry I replied before you edited your post. Yes I have downloaded and installed the latest patch and it's still not working.

Kemp · 06-23-2009, 10:20 AM

If this issue is not going to be addressed by the company, is there a way to get my money back? The game simply isn't working.

eriqjaffe · 06-23-2009, 11:13 AM

Quote:

Originally Posted by Kemp

Someone suggested checking the "logs" but I don't know how to do that.

Right click on "My Computer" and choose "Manage," which will bring up "Computer Management".

From there, the logs are under Computer Management (Local) -> System Tools -> Event Viewer. Any logs generated by OOTP will probably be under "Application", but they may be under "System", as well.

They'll be sorted by time (most recent first), so look for any entries around the time OOTP failed to launch. In particular, you'll want to look for entries that say "Warning" or "Error".

Kemp · 06-23-2009, 03:06 PM

Ok there seems to be a number of errors in the Application Event Viewer. To be honest I'm not even sure what I'm looking at as I'm a "novice" with this technical stuff.

Kemp · 06-23-2009, 03:19 PM

I was able to copy the log messages...

LoadPerf Error None 3009 N/A TOMSDELL Installing the performance counter strings for service WmiApRpl (%2) failed. The Error code is the first DWORD in Data section.

LoadPerf Error None 3013 N/A TOMSDELL Unable to update the performance counter strings of the 009 language ID. The Win32 status returned by the call is the first DWORD in Data section.

Those seem to be the ones related to the attempted launch of OOTP. Do they make sense to anyone???

06-22-2009, 07:16 AM	#1 (permalink)
Kemp All Star Starter Join Date: Feb 2002 Posts: 1,178 Thanks: 0 Thanked 12x in 4 posts	Help launching program Any help would be greatly appreciated here. For whatever reason, the game just won't launch on my laptop. Seems like it shouldn't be a huge problem but at this point, the game is useless to me. http://www.ootpdevelopments.com/boar...lick-icon.html

06-22-2009, 07:28 AM	#2 (permalink)
ootp3to6 All Star Starter Join Date: Apr 2004 Location: Haliburton,Ontario Canada Posts: 1,454 Thanks: 299 Thanked 48x in 33 posts	What version of windows are you using? I just read your earlier post stating that you are using windows XP, so please ignore my post. Have you downloaded the latest version of OOTP 10 (10.2.15) and installed it? Last edited by ootp3to6; 06-22-2009 at 07:35 AM.

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06-22-2009, 07:32 AM	#3 (permalink)
Kemp All Star Starter Join Date: Feb 2002 Posts: 1,178 Thanks: 0 Thanked 12x in 4 posts	Windows XP. I ran OOTP8 and OOTP9 on the same laptop with no problems. And I tested OOTP9 on there again yesterday and it runs fine. Someone suggested checking the "logs" but I don't know how to do that.

06-23-2009, 10:20 AM	#5 (permalink)
Kemp All Star Starter Join Date: Feb 2002 Posts: 1,178 Thanks: 0 Thanked 12x in 4 posts	If this issue is not going to be addressed by the company, is there a way to get my money back? The game simply isn't working.

06-23-2009, 03:06 PM	#7 (permalink)
Kemp All Star Starter Join Date: Feb 2002 Posts: 1,178 Thanks: 0 Thanked 12x in 4 posts	Ok there seems to be a number of errors in the Application Event Viewer. To be honest I'm not even sure what I'm looking at as I'm a "novice" with this technical stuff.

06-23-2009, 03:19 PM	#8 (permalink)
Kemp All Star Starter Join Date: Feb 2002 Posts: 1,178 Thanks: 0 Thanked 12x in 4 posts	I was able to copy the log messages... LoadPerf Error None 3009 N/A TOMSDELL Installing the performance counter strings for service WmiApRpl (%2) failed. The Error code is the first DWORD in Data section. LoadPerf Error None 3013 N/A TOMSDELL Unable to update the performance counter strings of the 009 language ID. The Win32 status returned by the call is the first DWORD in Data section. Those seem to be the ones related to the attempted launch of OOTP. Do they make sense to anyone???