face gen lost

[Sgran]

I hope there's a simple answer to this: I have been playing a solo league for months. A few weeks ago I joined an online league that required me to get the latest patch. In my solo league I got fired, so i put it down for a while. I then got a new team and got fired again. Now I'm starting on yet another team, but I noticed that the player photos stopped refreshing with the face gen and there is no longer an option to update them. Instead I can change the player's number.

In "preferences" face gen is on. In the set-up screen for photos face gen is off. Can someone help?