BZ 3120: "your licence is no longer valid"

bigMatt · 06-03-2009, 04:02 PM

After I restarted my computer, I got this message: "Your License is no longer valid. This is often caused by updating your system. Please re-enter your licence serial number."

Well, first I didn't update my system, but no big deal there. However, when I re-enter my serial number and hit the OK button, nothing happens. The msg. just sits there with my license # entered into it.

If I hit the cancel button, it goes to DEMO mode.

Ideas?

PS - Mac version 10. My system is OS X 10.4.11

bigMatt · 06-03-2009, 04:19 PM

When I go to OOTP prefs, the game shows as "licensed." I had to unlicense and then re-license the game to get it to run again.

We'll see if I have the same problem next time I restart...

battists · 06-03-2009, 04:24 PM

Thanks, please do let us know... :|

BillyMadison · 06-03-2009, 05:03 PM

Having the same problem...

mtopham · 06-03-2009, 06:17 PM

try to unlicensing it and then entering the info manually. You need to be connected to the 'net to do so. Seems to have worked

mtopham · 06-03-2009, 06:59 PM

I take that back, it didn't work. After putting my CPU to sleep and trying again I got the above, invalid message

jarmenia · 06-03-2009, 07:03 PM

This can be caused by changing USB configurations (I think). I'm no MAC expert but I remember seeing something like this during the beta but it was supposed to be fixed. Any change you guys unplugged, or plugged in a USB device you didn't have plugged/unplugged when you licensed? Also, just plugging a USB device into a different port would cause issues.

thamolas · 06-03-2009, 07:22 PM

I'm having the same issue. I changed nothing on my system. I had to exit the game to work (same room, same everything) and when I re-opened it, this issue occurred.

pisdpaul · 06-03-2009, 08:12 PM

I have a bug on this from the beta testing. I had only ever been reported on 1 Linux box and I was unable to repeat it. I would appear there is something more serious going on here. I will double my efforts to fix this.

In the meantime you have a work around, even if it is a tad fiddly at least you can play the game.

cbbl · 06-03-2009, 08:20 PM

I had this issue occur as well ... was upgrading from the beta version 10.0.6 to 10.0.7. I had to unlicense the game and relicense it (was able to relicense automatically).

battists · 06-03-2009, 09:41 PM

Paul, can you let me know which BZ it is that you already have recorded? Thanks!

tellville · 06-04-2009, 12:56 AM

I'm having the same problem. The work around works but is annoying. I am running Mac OS X Leopard 10.5.7 .

pisdpaul · 06-04-2009, 06:30 AM

Quote:

Originally Posted by battists

Paul, can you let me know which BZ it is that you already have recorded? Thanks!

Sorry Steve I was mistaken it has never been entered into BZ. This tester had emailed me as the assumption was it was his PC somehow. I can see now its clearly wider reaching. I think I know the rough area which is failing so I can add some trace, hopefully later today to find this.

Are any of the people with the problem on the mac Beta testers? If so please make yourself known as I might need to do some testing.

Tony M · 06-04-2009, 06:38 AM

I've logged it as BZ 3120 for this purpose.

pisdpaul · 06-04-2009, 06:58 AM

Quote:

Originally Posted by Tony M

I've logged it as BZ 3120 for this purpose.

Brill thanks for that... so any beta tester with this issue post on this bug please.
(using a Mac preferably)

Old Reliable · 06-04-2009, 11:26 AM

Just want to add my voice to the others . . . would really like to get this fixed. I too have not changed anything in my system (MacBook, latest OS) since I downloaded yesterday. I'm assuming the workaround is the un-licensing and re-licensing process, yes?

pisdpaul · 06-04-2009, 11:49 AM

Quote:

Originally Posted by Old Reliable

Just want to add my voice to the others . . . would really like to get this fixed. I too have not changed anything in my system (MacBook, latest OS) since I downloaded yesterday. I'm assuming the workaround is the un-licensing and re-licensing process, yes?

yes, I have tried to repeat this on two macs now with no luck, but rest assured I am on the case...

Old Reliable · 06-04-2009, 11:55 AM

Quote:

Originally Posted by pisdpaul

yes, I have tried to repeat this on two macs now with no luck, but rest assured I am on the case...

Good enough . . . thanks.

cbbl · 06-04-2009, 11:57 AM

Quote:

Originally Posted by pisdpaul

yes, I have tried to repeat this on two macs now with no luck, but rest assured I am on the case...

I also saw this issue with Leopard 10.5.7 (the latest release). Can't say whether the issue is limited to Leopard 10.5.7 or OOTP 10.0.7 (interesting how close those version #s are!!) but I did not see this issue with Leopard 10.5.6 when running OOTP 10.0.6.

bigMatt · 06-04-2009, 12:43 PM

I posted this earlier, and wanted to follow up but looks like my thread was deleted.

Every time I restart my Mac (OS X 10.4.11), it resets my license. I get an error msg. and request to re-enter my license. Once I do, and hit okay, the msg. just remains on my screen - won't go away until I cancel. When I hit the cancel button, the game acts as a demo. My current work around is to go to the Prefs, hit the Unlicense button, then relicense again.

Once I do this, I can quit the program and relauch it with no problem. In fact, everything seems to work fine until the next time I restart my computer.

06-03-2009, 04:02 PM	#1 (permalink)
bigMatt Hall Of Famer Join Date: Dec 2005 Location: Kansas Posts: 2,353 Thanks: 13 Thanked 11x in 5 posts	BZ 3120: "your licence is no longer valid" After I restarted my computer, I got this message: "Your License is no longer valid. This is often caused by updating your system. Please re-enter your licence serial number." Well, first I didn't update my system, but no big deal there. However, when I re-enter my serial number and hit the OK button, nothing happens. The msg. just sits there with my license # entered into it. If I hit the cancel button, it goes to DEMO mode. Ideas? PS - Mac version 10. My system is OS X 10.4.11 Last edited by bigMatt; 06-03-2009 at 04:03 PM.

06-03-2009, 07:03 PM	#7 (permalink)
jarmenia Hall Of Famer Join Date: Mar 2002 Location: Tampa, FL USA Posts: 4,289 Thanks: 27 Thanked 46x in 31 posts	This can be caused by changing USB configurations (I think). I'm no MAC expert but I remember seeing something like this during the beta but it was supposed to be fixed. Any change you guys unplugged, or plugged in a USB device you didn't have plugged/unplugged when you licensed? Also, just plugging a USB device into a different port would cause issues. __________________ When is good enough, good enough?

06-04-2009, 06:38 AM	#14 (permalink)
Tony M Global Moderator Join Date: Feb 2006 Location: Here Posts: 6,113 Blog Entries: 3 Thanks: 38 Thanked 309x in 179 posts	I've logged it as BZ 3120 for this purpose. __________________ This signature is intentionally blank

06-04-2009, 11:26 AM	#16 (permalink)
Old Reliable Minors (Double A) Join Date: Mar 2004 Posts: 126 Thanks: 1 Thanked 4x in 2 posts	Same problem Just want to add my voice to the others . . . would really like to get this fixed. I too have not changed anything in my system (MacBook, latest OS) since I downloaded yesterday. I'm assuming the workaround is the un-licensing and re-licensing process, yes?

06-04-2009, 12:43 PM	#20 (permalink)
bigMatt Hall Of Famer Join Date: Dec 2005 Location: Kansas Posts: 2,353 Thanks: 13 Thanked 11x in 5 posts	"your licence is no longer valid" I posted this earlier, and wanted to follow up but looks like my thread was deleted. Every time I restart my Mac (OS X 10.4.11), it resets my license. I get an error msg. and request to re-enter my license. Once I do, and hit okay, the msg. just remains on my screen - won't go away until I cancel. When I hit the cancel button, the game acts as a demo. My current work around is to go to the Prefs, hit the Unlicense button, then relicense again. Once I do this, I can quit the program and relauch it with no problem. In fact, everything seems to work fine until the next time I restart my computer.

06-03-2009, 04:19 PM	#2 (permalink)
bigMatt Hall Of Famer Join Date: Dec 2005 Location: Kansas Posts: 2,353 Thanks: 13 Thanked 11x in 5 posts	When I go to OOTP prefs, the game shows as "licensed." I had to unlicense and then re-license the game to get it to run again. We'll see if I have the same problem next time I restart...

06-03-2009, 04:24 PM	#3 (permalink)
battists OOTP Developments Join Date: Jul 2004 Posts: 17,189 Blog Entries: 7 Thanks: 31 Thanked 776x in 220 posts	Thanks, please do let us know... :\|

06-03-2009, 05:03 PM	#4 (permalink)
BillyMadison Minors (Double A) Join Date: Jul 2003 Location: New York Posts: 102 Thanks: 0 Thanked 0x in 0 posts	Having the same problem...

06-03-2009, 06:17 PM	#5 (permalink)
mtopham Minors (Single A) Join Date: Mar 2007 Location: around the corner from Mays Field Posts: 92 Thanks: 2 Thanked 10x in 8 posts	try to unlicensing it and then entering the info manually. You need to be connected to the 'net to do so. Seems to have worked

06-03-2009, 06:59 PM	#6 (permalink)
mtopham Minors (Single A) Join Date: Mar 2007 Location: around the corner from Mays Field Posts: 92 Thanks: 2 Thanked 10x in 8 posts	I take that back, it didn't work. After putting my CPU to sleep and trying again I got the above, invalid message

06-03-2009, 07:22 PM	#8 (permalink)
thamolas Minors (Single A) Join Date: May 2009 Posts: 90 Thanks: 4 Thanked 2x in 2 posts	I'm having the same issue. I changed nothing on my system. I had to exit the game to work (same room, same everything) and when I re-opened it, this issue occurred.

06-03-2009, 08:12 PM	#9 (permalink)
pisdpaul Developer PISD & OOTP Join Date: Apr 2008 Posts: 514 Thanks: 2 Thanked 234x in 34 posts	I have a bug on this from the beta testing. I had only ever been reported on 1 Linux box and I was unable to repeat it. I would appear there is something more serious going on here. I will double my efforts to fix this. In the meantime you have a work around, even if it is a tad fiddly at least you can play the game.

06-03-2009, 08:20 PM	#10 (permalink)
cbbl All Star Reserve Join Date: Apr 2003 Location: Massachusetts Posts: 847 Thanks: 17 Thanked 7x in 4 posts	I had this issue occur as well ... was upgrading from the beta version 10.0.6 to 10.0.7. I had to unlicense the game and relicense it (was able to relicense automatically).

06-03-2009, 09:41 PM	#11 (permalink)
battists OOTP Developments Join Date: Jul 2004 Posts: 17,189 Blog Entries: 7 Thanks: 31 Thanked 776x in 220 posts	Paul, can you let me know which BZ it is that you already have recorded? Thanks!

06-04-2009, 12:56 AM	#12 (permalink)
tellville Minors (Rookie Ball) Join Date: May 2009 Posts: 21 Thanks: 2 Thanked 0x in 0 posts	I'm having the same problem. The work around works but is annoying. I am running Mac OS X Leopard 10.5.7 .

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