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Old 03-20-2019, 03:07 PM   #1
sdw1000
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Game hangs up at start

I start a game and it hangs up. Just sits there. So I go to task manager and close it out. Then this pops up next time I restart so I close it and it starts normal.
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Old 03-21-2019, 11:42 AM   #2
Orioles1966
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My Game is Loading page has frozen twice so far.

I had to restart my computer twice.

I do get the above mentioned message but it disappears and then the game loads properly.
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Old 03-21-2019, 12:17 PM   #3
krtgolfing
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Quote:
Originally Posted by sdw1000 View Post
I start a game and it hangs up. Just sits there. So I go to task manager and close it out. Then this pops up next time I restart so I close it and it starts normal.
Getting the same message as well. I submitted a ticket last night, but have not heard anything since. I have uninstalled everything and then reinstalled everything a few times, but it still happens. Hoping it just magically works tonight.
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Old 03-21-2019, 12:23 PM   #4
Lukas Berger
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When you guys say it hangs, how long is it hanging for?

Basically you'll want to go through the troubleshooting steps in the first post here:

http://www.ootpdevelopments.com/boar...d.php?t=299986

If those don't fix things, we'll need the following info (as mentioned in that thread).

So please let us know the following:
Are you on a PC or Mac?
What OS are you using?
Do you have the game on Steam, Origin or the Standalone?
If you are on a Mac, what specific model Mac do you have? Also if you're on a Mac please attach the Mac crash report that pops up after a crash.
What are your system specs (especially your video card and your amount of memory)?
Where exactly does your game crash? What are you doing just before it crashes? Can you consistently get the crash to repeat by doing the same thing or is it seemingly random? Do you get an error message? If so, what?
Does this crash in only one saved game or in multiple saves? If only one, then we'll need to see your league files as per the instructions in my sig (or you can just upload to Dropbox/Google Drive and post a link)
It would also help us to have the game generated trace file.

To generate that on a Windows PC, do the following:

If you're on Steam, right-click on your game in the Steam library, then Properties, and on the General menu click on 'Set Launch Options' and enter the word "tracemode" (without quotes.).

If you have the standalone, right-click on the OOTP20 shortcut on your desktop, click on properties and add 'tracemode' to the command line

Then try to start the game again. Get it to crash.

After it does so, navigate to the following folder: Documents\Out of the Park Developments\OOTP Baseball 20\debug

Find the trace file there and post with the rest of your information. That should have some data that will help us figure out why the game is crashing.
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Old 03-21-2019, 12:24 PM   #5
BleedBlue
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Quote:
Originally Posted by sdw1000 View Post
I start a game and it hangs up. Just sits there. So I go to task manager and close it out. Then this pops up next time I restart so I close it and it starts normal.
I have the exact same issue, I see that Lukas has posted troubleshooting instructions so I'll try that. It hangs for awhile, not sure how long, but long enough to know it's not going to work and have to use task manager to kill it.

Last edited by BleedBlue; 03-21-2019 at 12:30 PM.
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Old 03-21-2019, 02:38 PM   #6
Lukas Berger
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Definitely try the patch for sure:

http://www.ootpdevelopments.com/boar...d.php?t=300276

If that doesn't work, it'll at least help to know the OS and version you guys are on at a minimum but the most helpful thing would be to have a trace file and answers to the above list of questions I posted.
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Old 03-21-2019, 03:40 PM   #7
sdw1000
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I am on a Win 10 OS on a Dell laptop. Usually it doesn't load the first time I start the game and I have to Task Manager and close it that way...
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Old 03-21-2019, 11:34 PM   #8
wb31959
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Also Get the Crash on Start Flag

I also have the same issue. I have gone through the workarounds above, not too much success. So, here are my answers:

1 PC
2 Win 10
3 standalone
4 N/A
5 System specs:
RAM 8 GB
Video AMD Radeon R6
6 Crashes exclusively on start up
7 Haven't gotten to use the saved game much
8 Here is the trace:
Out of the Park Baseball 20
Version 20.0 Build 24 (32 bit) (Windows)

Copyright (C) 2019 Out of the Park Developments

System info:
Uses OpenGL for display
Uses default image resize code
CPU: Intel or AMD, 4 CPUs, 1797 MHz
Free disk space: 681,486 MB
Physical memory: 7,628 MB
Free physical memory: 5,339 MB
Virtual memory: 4,095 MB
Free virtual memory: 3,915 MB

2019-03-21 21:45:05 startup: Starting game
2019-03-21 21:45:05 startup: OOTP supports MySQL (PLATFORM_SUPPORTS_MYSQL is defined)
2019-03-21 21:45:05 startup: Checking command line parameters:
2019-03-21 21:45:05 startup: gs_trace_mode set to TRUE
2019-03-21 21:45:05 startup: Using custom back buffer allocation function
2019-03-21 21:45:05 startup: Program started with command line parameters: C:\Program Files (x86)\Out of the Park Developments\OOTP Baseball 20\ootp20.exe tracemode
2019-03-21 21:45:05 startup: Chilkat version: 9.5.0.76
2019-03-21 21:45:05 startup: Initial $USERAPP: C:\Users\wb319\AppData\Roaming\Out of the Park Developments\OOTP Baseball 20
2019-03-21 21:45:05 startup: $USERDATA: C:\Users\wb319\AppData\Roaming\Out of the Park Developments\OOTP Baseball 20
2019-03-21 21:45:05 startup: $USERPREFS: C:\Users\wb319\Documents\Out of the Park Developments\OOTP Baseball 20
2019-03-21 21:45:05 startup: $USERSAVES: C:\Program Files (x86)\Out of the Park Developments\OOTP Baseball 20\data
2019-03-21 21:45:05 startup: $SYSAPP: C:\Program Files (x86)\Out of the Park Developments\OOTP Baseball 20
2019-03-21 21:45:05 startup: $SYSDATA: C:\Program Files (x86)\Out of the Park Developments\OOTP Baseball 20\data
2019-03-21 21:45:05 startup: $SYSPREFS: C:\Program Files (x86)\Out of the Park Developments\OOTP Baseball 20\data
2019-03-21 21:45:05 startup: Folder for app.cfg file set to config_files_path C:\Users\wb319\AppData\Roaming\Out of the Park Developments\OOTP Baseball 20\config
2019-03-21 21:45:05 startup: Folder for key.cfg file set to default: C:\Users\wb319\AppData\Roaming\Out of the Park Developments\OOTP Baseball 20\config
2019-03-21 21:45:05 startup: Folder for engine.cfg file set to config_files_path C:\Users\wb319\AppData\Roaming\Out of the Park Developments\OOTP Baseball 20\config
2019-03-21 21:45:05 startup: Folder for recent_paths.cfg file set to config_files_path C:\Users\wb319\AppData\Roaming\Out of the Park Developments\OOTP Baseball 20\config
2019-03-21 21:45:05 startup: Folder for paths.cfg file set to config_files_path C:\Users\wb319\AppData\Roaming\Out of the Park Developments\OOTP Baseball 20\config
2019-03-21 21:45:05 startup: app.cfg file exists and contains thankyou page status = 2
2019-03-21 21:45:14 check_cust_data_folder: Success: found all folders and files
2019-03-21 21:45:14 startup: Successfully tried to open $USERPREFS/database, using C:\Users\wb319\Documents\Out of the Park Developments\OOTP Baseball 20 as DMPT_CUST_DATA now
2019-03-21 21:45:14 check_cust_data_folder: Success: found all folders and files
2019-03-21 21:45:14 check_cust_data_folder: Success: found all folders and files
2019-03-21 21:45:14 startup: Successfully tried to open $USERPREFS/saved_games, using C:\Users\wb319\Documents\Out of the Park Developments\OOTP Baseball 20 as DMPT_USER_DATA now
2019-03-21 21:45:14 create_pt_folders: DMPT_ONLINE_DATA set to C:\Users\wb319\Documents\Out of the Park Developments\OOTP Baseball 20\online_data
2019-03-21 21:45:14 startup: This is the DMPT_APP path now: C:\Program Files (x86)\Out of the Park Developments\OOTP Baseball 20
2019-03-21 21:45:14 startup: This is the DMPT_APP_DATA path now: C:\Program Files (x86)\Out of the Park Developments\OOTP Baseball 20\data
2019-03-21 21:45:14 startup: This is the DMPT_PREF_DATA path now: C:\Users\wb319\AppData\Roaming\Out of the Park Developments\OOTP Baseball 20\config
2019-03-21 21:45:14 startup: This is the DMPT_CUST_DATA path now: C:\Users\wb319\Documents\Out of the Park Developments\OOTP Baseball 20
2019-03-21 21:45:14 startup: This is the DMPT_USER_DATA path now: C:\Users\wb319\Documents\Out of the Park Developments\OOTP Baseball 20
2019-03-21 21:45:14 startup: This is the DMPT_SAVEDGAMES path now: C:\Users\wb319\Documents\Out of the Park Developments\OOTP Baseball 20\saved_games
2019-03-21 21:45:14 open_graphics: Starting open_graphics with setting window_size = 97
2019-03-21 21:45:14 open_graphics: get_desktop_width = 1600
2019-03-21 21:45:14 open_graphics: get_desktop_height = 900
2019-03-21 21:45:14 open_graphics: Determined window width = 1440
2019-03-21 21:45:14 open_graphics: Determined window height = 900
2019-03-21 21:45:14 open_graphics: Fullscreen = Off
2019-03-21 21:45:14 set_opengl_modes: setting_opengl_mode = EGLM_USE_DEFAULT
2019-03-21 21:45:14 set_opengl_modes: Set opengl_mode to EGLM_USE_OPENGL_ALL_THE_TIME because that's the default setting for Windows
2019-03-21 21:45:14 glGetString(GL_VERSION): 4.5.13447 Compatibility Profile Context 16.300.2701.0
2019-03-21 21:45:14 set_opengl_modes: Anisotropic filtering is supported: 16
2019-03-21 21:45:14 set_opengl_modes: opengl_mode = EGLM_USE_OPENGL_ALL_THE_TIME
2019-03-21 21:45:14 startup: Opened folder fonts
2019-03-21 21:45:14 startup: Opened folder font0 : C:\Program Files (x86)\Out of the Park Developments\OOTP Baseball 20\data\fonts\font0
2019-03-21 21:45:14 startup: $FONTDATA is now C:\Program Files (x86)\Out of the Park Developments\OOTP Baseball 20\data\fonts\font0
2019-03-21 21:45:14 load_animations: Reading animations from C:\Users\wb319\Documents\Out of the Park Developments\OOTP Baseball 20\ballparks\models\misc\player\animations
2019-03-21 21:45:14 OBJECT_MANAGER::read_pod_file_no_texture: POD size: 100863
2019-03-21 21:45:14 OBJECT_MANAGER::read_pod_file_no_texture: POD size: 66271
2019-03-21 21:45:14 OBJECT_MANAGER::read_pod_file_no_texture: POD size: 42471
2019-03-21 21:45:14 OBJECT_MANAGER::read_pod_file_no_texture: POD size: 40955
2019-03-21 21:45:14 OBJECT_MANAGER::read_pod_file_no_texture: POD size: 56115
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2019-03-21 21:45:15 startup: Initializing threading: USE_CPP11_THREAD is active.
2019-03-21 21:45:15 startup: Initializing threading: USE_CPP11_MUTEX is active.
2019-03-21 21:45:15 startup: Initializing threading: USE_CPP11_CV is active.
2019-03-21 21:45:15 startup: Initializing threading: Number of threads is 4
2019-03-21 21:45:21 startup: Looking for app_data patches...
2019-03-21 21:45:21 news system: Usage tracker is enabled. Loaded usage data from file.
2019-03-21 21:45:21 news system: News from server are enabled. Last news ID was 0. News requested.
2019-03-21 21:45:21 gui_skin: gui_skin is not loaded yet
2019-03-21 21:45:21 gui_skin: Try to load gui_skin ootp 20 dark from file
2019-03-21 21:45:27 startup: Called loading_skin_callback 1430 times and blit_to_window 36 times while loading the skin
2019-03-21 21:45:27 startup: Number of fonts loaded: 20
2019-03-21 21:45:27 startup: Font # 0 : bb_bold
2019-03-21 21:45:27 startup: Font # 1 : bb_condensed
2019-03-21 21:45:27 startup: Font # 2 : bb_italic
2019-03-21 21:45:27 startup: Font # 3 : bb_light
2019-03-21 21:45:27 startup: Font # 4 : bb_medium
2019-03-21 21:45:27 startup: Font # 5 : bb_regular
2019-03-21 21:45:27 startup: Font # 6 : bold
2019-03-21 21:45:27 startup: Font # 7 : digit
2019-03-21 21:45:27 startup: Font # 8 : italic
2019-03-21 21:45:27 startup: Font # 9 : l_averia
2019-03-21 21:45:27 startup: Font # 10 : l_ball
2019-03-21 21:45:27 startup: Font # 11 : l_black
2019-03-21 21:45:27 startup: Font # 12 : l_college
2019-03-21 21:45:27 startup: Font # 13 : l_college2
2019-03-21 21:45:27 startup: Font # 14 : l_emilio
2019-03-21 21:45:27 startup: Font # 15 : l_font
2019-03-21 21:45:27 startup: Font # 16 : l_staubach
2019-03-21 21:45:27 startup: Font # 17 : light
2019-03-21 21:45:27 startup: Font # 18 : medium
2019-03-21 21:45:27 startup: Font # 19 : regular
2019-03-21 21:45:27 load_ootp_style_sets: Starting to load the style sets...
2019-03-21 21:45:27 load_ootp_style_sets: Finished loading of the style sets
2019-03-21 21:45:28 eSellerate: eWeb_InstallEngineFromResource returned 0x20010000 (SDK_LATEST_ENGINE_ALREADY_INSTALLED)
2019-03-21 21:45:28 eSellerate: eWeb_ValidateActivation returned 0xE0000003 (ENGINE_INTERNAL_ERROR)
Attached Files
File Type: txt ootp_trace.txt (16.0 KB, 6 views)
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Old 03-22-2019, 06:15 AM   #9
Lukas Berger
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Quote:
Originally Posted by sdw1000 View Post
I am on a Win 10 OS on a Dell laptop. Usually it doesn't load the first time I start the game and I have to Task Manager and close it that way...
Are you able to post a trace file? We would be interested in comparing it with the one wb31959 posted and that we're looking at now. Thanks!
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Old 03-22-2019, 03:09 PM   #10
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Lukas,

Any progress as to what this might be? A bit frustrating, I must say.

Thanks,

Bill
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Old 03-22-2019, 04:05 PM   #11
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Quote:
Originally Posted by wb31959 View Post
Lukas,

Any progress as to what this might be? A bit frustrating, I must say.

Thanks,

Bill
Hey Bill,

Really sorry, I can totally understand it must be extremely frustrating

No notable progress on this so far, but we'll keep plugging away at it over the weekend.
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Old 03-22-2019, 04:39 PM   #12
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This has happened each time I've loaded a new version of the game. I need to kill it before restarting and playing.
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Old 03-22-2019, 04:42 PM   #13
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Quote:
Originally Posted by sdw1000 View Post
I start a game and it hangs up. Just sits there. So I go to task manager and close it out. Then this pops up next time I restart so I close it and it starts normal.

happened to me on the beta. restarted & haven't had the problem again.
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Old 03-25-2019, 10:59 PM   #14
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Following Up on this Issue

Lukas, I'm checking to see if there is any status on this issue. It is game killer for me, unfortunately. I did uninstall and reinstall, but the crash still occurs on start. I don't know what else to do outside of getting a newer computer (I can't anytime soon), but even that is no guarantee. You have my trace, of course.

I understand it may never resolve.

Thanks,

Bill
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Old 03-26-2019, 03:00 AM   #15
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Lukas, that trace had "eSellerate: eWeb_ValidateActivation returned 0xE0000003 (ENGINE_INTERNAL_ERROR) ". Whenever I try to run OOTP without an Internet connection it freezes and that is also the last line in my trace file. Might it be eSellerate is causing the game to freeze?
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Old 03-26-2019, 07:28 AM   #16
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We should have a fix for this in the next patch.
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Old 03-26-2019, 09:14 AM   #17
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Which is out now

It's a beta patch, so just take that into account, but it should fix this.

http://www.ootpdevelopments.com/boar...d.php?t=300943
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