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Old 03-18-2019, 06:54 PM   #1
moonman14
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downloads but wont activate, windows 7

I get an error that ootp20.exe has stopped running as soon as I enter license number. Occurs on both laptop and desktop running windows 7, turned off windows security tools and malwarebytes...and run as administrator. Rebooted, shutdown, many times...please help
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Old 03-20-2019, 04:14 AM   #2
Lukas Berger
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Typically this will happen because something is interfering with the licensing process, so turning off Windows security etc. is the right reflex.

A couple other things to check: Turn off or whitelist OOTP in your firewall. Shut down other programs running in the background, even non-security ones.

If it still is a problem, then probably best to fill out a support ticket so we can work through this with you one on one and figure it out!
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Old 03-20-2019, 09:04 AM   #3
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thanks

I just tried again, removed everything, turned off everything...when I've uninstalled it there was a box that opened that said it was installed incorrectly and would i like it reinstalled correctly, to which I replied yes....but then nothing happened...this happened the exact same way on both pc's. I've asked for a refund so I can just purchase through steam, which is how I've done all the older versions and had no problems.
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Old 03-20-2019, 10:27 AM   #4
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I am having the very same problem. You have described my issue to a t. And ive done everything i could to remedy. I was going to wait until another release but i dont want to miss out on the little things i might get for pre paying.
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Old 03-20-2019, 10:42 AM   #5
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Cant find the button on the main screen to enter license

I dont even get a chance to enter the license number. And i have windows 7.
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Old 03-20-2019, 11:29 AM   #6
moonman14
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frustrating

Quote:
Originally Posted by jason.hedgecock View Post
I am having the very same problem. You have described my issue to a t. And ive done everything i could to remedy. I was going to wait until another release but i dont want to miss out on the little things i might get for pre paying.
I'm in the same boat, I mean, I pre-ordered, now just frustrated...looks like I'll be playing 19 for a while...Hell I love the game so much I'm ready to get a windows 10 pc...but I hate windows 10
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Old 03-20-2019, 12:15 PM   #7
Lukas Berger
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Another thing to recommend to you guys would be to make sure all your Windows 7 updates are installed as well as any Visual C++ packages that apply to Windows 7.
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