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Franchise Hockey Manager 3 - General Discussion Talk about our latest hockey manager game, officially licensed by the NHL!

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Old 10-18-2016, 08:28 AM   #1
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Refund because multiple keys

Is it possible to get my money refunded because I received another Steam key for my birthday? The problem might be that I already activated my key on Steam.
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Old 10-18-2016, 08:33 AM   #2
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Please contact support@esellerate.net with the order ID you'd like to be refunded. No worries, the key cannot be activated on Steam as the game is not officially live yet.
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Old 10-18-2016, 01:59 PM   #3
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Thank you very much, contacted them and waiting for an answer. I'm pumped to start my season very soon
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Old 10-18-2016, 03:30 PM   #4
Lukas Berger
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Originally Posted by Puckhead View Post
Thank you very much, contacted them and waiting for an answer. I'm pumped to start my season very soon
Did you get a reply?

I've replied to everything that's come in today, but don't recall anything that sounded like your issue. There's been a lot so I may've forgotten of course.

If you didn't hear back from me, would you please try opening another support ticket. Thanks!
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Old 10-18-2016, 04:16 PM   #5
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Did you get a reply?

I've replied to everything that's come in today, but don't recall anything that sounded like your issue. There's been a lot so I may've forgotten of course.

If you didn't hear back from me, would you please try opening another support ticket. Thanks!
I haven't heard back from esellerate so far, but it's only two hours since I wrote the mail asking for a refund. Do I have to start a ticket at support@ootpdevelopments.com as well?
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Old 10-18-2016, 04:24 PM   #6
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I haven't heard back from esellerate so far, but it's only two hours since I wrote the mail asking for a refund. Do I have to start a ticket at support@ootpdevelopments.com as well?
Oh, I see. Didn't realize Markus posted the esellerate email rather than the OOTP support email. My bad Should've just kept quiet

I could handle a refund for you through the ootp support site, but it might get messy if you have a claim in with esellerate too.

So as of now I guess, just wait to hear back from them.

If you don't hear from them soon, within a day or two, then open a claim/send a mail to support@ootpdevelopments.com and I should be able to process the refund for you.
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Old 10-18-2016, 04:29 PM   #7
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Originally Posted by lukasberger View Post
Oh, I see. Didn't realize Markus posted the esellerate email rather than the OOTP support email. My bad Should've just kept quiet

I could handle a refund for you through the ootp support site, but it might get messy if you have a claim in with esellerate too.

So as of now I guess, just wait to hear back from them.

If you don't hear from them soon, within a day or two, then open a claim/send a mail to support@ootpdevelopments.com and I should be able to process the refund for you.
Thank you very much. It's very refreshing to see a company still caring about their customers
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Old 10-18-2016, 04:55 PM   #8
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I'm pumped to start my season very soon
Oh btw, is all you've received so far two Steam keys? In other words, are you able to play the game right now?

Because even with refunding one key, you're due one esellerate key so you can actually start your game now, before we get the Steam version out in a couple weeks.

If you don't have an esellerate (non-steam) key for the game you can download from us then send an email to ootp support with the order info for one of your orders (the one you aren't asking for a refund on) and I'll get you set up with one.
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Last edited by Lukas Berger; 10-18-2016 at 05:00 PM.
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Old 10-19-2016, 06:15 AM   #9
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Quick update: It seems that the eSellerate team forwarded the request for the refund to the support mail of OOTP.
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