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Old 05-14-2007, 04:12 AM   #1
Andreas Raht
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FAQ: I've got a new computer! Do I have to purchase a new copy of the game?

"I purchased Out of the Park Baseball 2006 several months ago and have since purchased a new computer...is it possible to download the game to this computer or do I have to purchase new copies of the games?"

Dear costumer,

Don't worry, you will never have to pay for the game a second time.

Our partner company ViaTech, Inc. handles all orders, license numbers, etc. for us. They're having full access to the eLicense database, and can help you with any eLicense-related problems.

If you lost your order ID, search for the file receipt.txt in the program directory. It contains the Order ID. Install and start your program and click on 'License' on the purchase screen to enter or paste this order ID.

If you lost your order ID/license number or need one restored you need to contact ViaTech with proof of your purchase. Send them as much information about your purchase as possible, like your name, address, email address, the last 4 digits of the credit card number.

ViaTech Technologies, Inc.
2847 Grey Oaks Blvd.
Tarpon Springs, FL 34688-8159, USA

Customer Support email: support@elicense.com

eLicense FAQ: http://www.elicense.com/UserSupport

Support request form: http://www.elicense.com/usersupport/supportreq.htm

ViaTech web site: http://www.elicense.com/

Emailing our support team won't help as ViaTech handles all of these issues.

You can prevent this situation by saving the order ID and/or the file receipt.txt in a safe place. Also whenever you install a new version of your MS Windows, purchase a new computer or format the harddisk, make sure you first un-license your software. Read this to learn how: http://www.elicense.com/usersupport/...tm#movelicense
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