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OOTP 16 - Technical Support If you have problems with the game, please see here.

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Old 08-08-2015, 06:18 AM   #1
Omni
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How long does it take to resolve technical issues?

I have ticket #13148.

Is more than 3 days turnaround time normal? Am I being too impatient? Please help.
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Old 08-08-2015, 07:55 PM   #2
ThatSeventiesGuy
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Mine was a little over a week. I'd say to wait at least a week before dropping a reminder.
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Old 08-08-2015, 10:32 PM   #3
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Ok, thanks. I already did drop a reminder. I'll wait until next weekend.
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Old 01-12-2016, 09:12 PM   #4
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I sent in a ticket on Dec 19 and have heard absolutely nothing. I sent in another one a few days ago. Am I missing something? I just need to find out how when a hard drive cashes how do I go about getting the game on my new pc.
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Old 01-12-2016, 11:49 PM   #5
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Quote:
Originally Posted by detroitrob View Post
I sent in a ticket on Dec 19 and have heard absolutely nothing. I sent in another one a few days ago. Am I missing something? I just need to find out how when a hard drive cashes how do I go about getting the game on my new pc.
Once your PC is up and running, redownload the game however you did it initially, via Steam, or from the OOTPDevelopments.com page.

If you've only used the license on that once PC, reactivating it with the same code should work. However, if it doesn't, please open a support ticket Submit a ticket - Powered by Kayako Help Desk Software and they can clear our your old installs and get you going.

Feel free to PM me if you have any other questions or want to send me your open ticket number so I can follow up with them if what I said doesn't work.

Hopefully we can get you straightened out ASAP.
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Old 02-16-2016, 12:02 PM   #6
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Activation error

edit: Please disregard I figured out how to activate manually.

Yesterday I bought OOTP16 but have not been able to enjoy it yet due to this activation error:
eWeb_ActivateSerialNumber returned 0xE0000003 (ENGINE_INTERNAL_ERROR)

Any ideas on how to remedy this? I am chompin at the bit to play my new game.

My ticket number is 14979

thanks!

Last edited by Crumley; 02-16-2016 at 12:36 PM. Reason: I figured out how to activate manually
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Old 10-21-2016, 08:35 AM   #7
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I have ticket number 17199 if anyone knows a solution. I last heard a reply on Oct 6.

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