NEW LIcense with VIATECH

Rspen46 · 09-14-2016, 01:23 PM

I had purchased TBCB 2.5 years ago, and recently installed on a new computer, I contacted Viatech since i had used up all of my licenses, they emailed me back and said some other company is now in charge of those, I emailed them and Scott from that company emailed me back and said yes VIatech is suppose to do that, but only for their games and that TItle Bout boxing is not one of thier games, and he said Viatech has something mixed up and that he will try to contact them, in the mean time, I emailed Viatech back and told them of this issue, and they have yet to get back with me, how the heck do you get a new license for this excellent game, and why all the run around, can anyone help me or can OOTP Dev. contact Viatech and straighten them out.

Lee · 09-14-2016, 11:40 PM

I sent a message to Paul to see if he can intervene and if not to see how we can get you on the right track

pisdpaul · 09-15-2016, 05:30 AM

Quote:

Originally Posted by Lee

I sent a message to Paul to see if he can intervene and if not to see how we can get you on the right track

I can not do anything with TB2.5 licenses as I am not the account holder. You need to contact Andreas for assistance. When I get a spare min I will ask Andreas for control of the account.

Cap · 09-15-2016, 11:08 AM

Quote:

Originally Posted by Rspen46

I had purchased TBCB 2.5 years ago, and recently installed on a new computer, I contacted Viatech since i had used up all of my licenses, they emailed me back and said some other company is now in charge of those, I emailed them and Scott from that company emailed me back and said yes VIatech is suppose to do that, but only for their games and that TItle Bout boxing is not one of thier games, and he said Viatech has something mixed up and that he will try to contact them, in the mean time, I emailed Viatech back and told them of this issue, and they have yet to get back with me, how the heck do you get a new license for this excellent game, and why all the run around, can anyone help me or can OOTP Dev. contact Viatech and straighten them out.

I wrote to eLicense support earlier this year and got the following:

We have re-issued a license
for you. Use your Order Id to get a new license.

Please let us know if you have
any questions or if we could be of further assistance.

Thank you,

Customer Support
ViaTech
Technologies, Inc.
eLicense - Helping your Business Grow
support@elicense.com

Visit http://support.elicense.com/ for
FAQ information and a help request form

Cap

Rspen46 · 09-16-2016, 10:32 PM

eLicense Support Monday, September 12, 2016 8:01 AM via Postbox Dear Spencers, All license requests are handled by Grey Dog Software. Please contact them at scott@greydogsoftware.com OR arlie@greydogsoftware.com Grey Dog Software's policy on reissuing a license is as follows: 1: If the item has never been relicensed, we will allow it once with a valid reason. 2: If the item has been relicensed in the past 3 months (but not often), we will state that we cannot allow a relicense with 3 months and the person is welcome to request it after that period. 3: If the item has been relicensed multiple times, we will not allow any future relicenses and that person is required to purchase another copy to continue use. Please let us know if you have any questions or if we could be of further assistance. Thank you, Customer Support ViaTech Technologies, Inc. eLicense - Helping your Business Grow support@elicense.com Visit http://support.elicense.com/ for FAQ information and a help request form

Cap · 09-17-2016, 09:02 AM

I seem to remember that the argument in favour of elicenses was that Andreas would be able to relicense us forever. When I was a kid forever seemed to last a bit longer.

Cap

Scott Vibert · 09-18-2016, 09:30 AM

Yeah.. I think Via Tech got confused with the game. This is something Andreas (or probably any of the OOTP support guys with access to the OOTP eLicense account) should be able to help with, or frankly eLicense. I have forwarded the email I received to try and get them to help you.

Rspen46 · 09-18-2016, 03:00 PM

Quote:

Originally Posted by Scott Vibert

Yeah.. I think Via Tech got confused with the game. This is something Andreas (or probably any of the OOTP support guys with access to the OOTP eLicense account) should be able to help with, or frankly eLicense. I have forwarded the email I received to try and get them to help you.

I really appreciate the help, I have 1 long time running Universe on 2.5 & tried transferring it to 2013 but it keeps crashing, so I only play any onews on 2013, so want to continue this long running one on 2.5 I have. I will post here if any progress is made.

Does anyone know how I can contact Andreas myself, thanks.

Cap · 09-18-2016, 05:43 PM

Quote:

Originally Posted by Rspen46

I really appreciate the help, I have 1 long time running Universe on 2.5 & tried transferring it to 2013 but it keeps crashing, so I only play any onews on 2013, so want to continue this long running one on 2.5 I have. I will post here if any progress is made.

Does anyone know how I can contact Andreas myself, thanks.

Guess you have tried PM and email under his contact info?

Cap

Rspen46 · 09-18-2016, 06:46 PM

Thanks CAp and Scott & Paul for all your help, I just found Andreas email on here and sent him a message also, hopefully that helps, I guess if I can't find a way to get a license, currently then no one else seeking one can't either or will be able to in the future, if this is not worked out.

Rspen46 · 09-26-2016, 01:26 PM

Update Finally emailed Andreas & got my license renewed, thanks for all the help everyone.

I think they need to either give or sell, either way, offer a permanent, lifetime license.

tgreene78 · 10-16-2016, 02:23 PM

I am having a similar problem. I bought the original game several years ago (TBCB), and can no longer access the game. I have contacted eLicense and they cannot do anything. I have sent Andreas several emails and have not heard back. I was "thebadguy," on this forum, several years ago. I don't think Andreas was a big fan of mine. I doubt it's personal... but it crossed my mind. Jim Trunzo was going to help me, but something came up.

09-14-2016, 01:23 PM	#1
Rspen46 Minors (Single A) Join Date: Jul 2010 Posts: 86	NEW LIcense with VIATECH I had purchased TBCB 2.5 years ago, and recently installed on a new computer, I contacted Viatech since i had used up all of my licenses, they emailed me back and said some other company is now in charge of those, I emailed them and Scott from that company emailed me back and said yes VIatech is suppose to do that, but only for their games and that TItle Bout boxing is not one of thier games, and he said Viatech has something mixed up and that he will try to contact them, in the mean time, I emailed Viatech back and told them of this issue, and they have yet to get back with me, how the heck do you get a new license for this excellent game, and why all the run around, can anyone help me or can OOTP Dev. contact Viatech and straighten them out.

09-16-2016, 10:32 PM	#5
Rspen46 Minors (Single A) Join Date: Jul 2010 Posts: 86	My Reply from Viatech the other day eLicense Support Monday, September 12, 2016 8:01 AM via Postbox Dear Spencers, All license requests are handled by Grey Dog Software. Please contact them at scott@greydogsoftware.com OR arlie@greydogsoftware.com Grey Dog Software's policy on reissuing a license is as follows: 1: If the item has never been relicensed, we will allow it once with a valid reason. 2: If the item has been relicensed in the past 3 months (but not often), we will state that we cannot allow a relicense with 3 months and the person is welcome to request it after that period. 3: If the item has been relicensed multiple times, we will not allow any future relicenses and that person is required to purchase another copy to continue use. Please let us know if you have any questions or if we could be of further assistance. Thank you, Customer Support ViaTech Technologies, Inc. eLicense - Helping your Business Grow support@elicense.com Visit http://support.elicense.com/ for FAQ information and a help request form

09-17-2016, 09:02 AM	#6
Cap Hall Of Famer Join Date: Aug 2002 Location: Large Province in God's Country Posts: 7,776 Blog Entries: 4	I seem to remember that the argument in favour of elicenses was that Andreas would be able to relicense us forever. When I was a kid forever seemed to last a bit longer. Cap __________________ "...There were Giants in Those Days.."

09-14-2016, 11:40 PM	#2
Lee Global Moderator Join Date: Dec 2001 Location: The Scorched Desert Posts: 4,650	I sent a message to Paul to see if he can intervene and if not to see how we can get you on the right track

09-18-2016, 09:30 AM	#7
Scott Vibert Hall Of Famer Join Date: Dec 2001 Location: My Computer Posts: 8,182	Yeah.. I think Via Tech got confused with the game. This is something Andreas (or probably any of the OOTP support guys with access to the OOTP eLicense account) should be able to help with, or frankly eLicense. I have forwarded the email I received to try and get them to help you.

09-18-2016, 06:46 PM	#10
Rspen46 Minors (Single A) Join Date: Jul 2010 Posts: 86	Thanks CAp and Scott & Paul for all your help, I just found Andreas email on here and sent him a message also, hopefully that helps, I guess if I can't find a way to get a license, currently then no one else seeking one can't either or will be able to in the future, if this is not worked out.

09-26-2016, 01:26 PM	#11
Rspen46 Minors (Single A) Join Date: Jul 2010 Posts: 86	Update Finally emailed Andreas & got my license renewed, thanks for all the help everyone. I think they need to either give or sell, either way, offer a permanent, lifetime license.

10-16-2016, 02:23 PM	#12
tgreene78 Bat Boy Join Date: Mar 2011 Posts: 4	I am having a similar problem. I bought the original game several years ago (TBCB), and can no longer access the game. I have contacted eLicense and they cannot do anything. I have sent Andreas several emails and have not heard back. I was "thebadguy," on this forum, several years ago. I don't think Andreas was a big fan of mine. I doubt it's personal... but it crossed my mind. Jim Trunzo was going to help me, but something came up.