Help

Mudster · 03-21-2004, 04:18 PM

I've created a big problem for myself. I know they've said to save your game copy to disk "just in case". I, unfortunately, didn't think i would ever run into this problem. Guess what? My computer crashed and i lost everything on it. Finally got a new one, but no longer have any of my saved data, including my lifeline, Titlebout. What I was wondering is if there is anyway I can get another copy or if I will be stuck having to purchase another? And, is there a way to get a disc copy of the game? I need to get back in the ring, plz help.

JohnnyBench · 03-21-2004, 04:57 PM

I have heard that if you call or email ootp developments they can tell you how or who you can contact that can help you with your purchase ID # from your game and you will not have to pay for another copy.

Sorry that I don't know for sure who you have to call, but I'm sure ootp Developments can point you in the right direction.

Hopefully someone can come behind me and help you more.

Mudster · 03-24-2004, 11:36 AM

Thank you JB. I'm still waiting for a response from someone at the home office.

crusadecat · 03-24-2004, 06:31 PM

Maybe Emailing Andreas would be the answer. You've probably already done that though.

JohnnyBench · 03-24-2004, 07:31 PM

Hey Mudster,
I found this in an OOTP thread. I hope it helps

How do I get my license number again?
Via-Tech handles all orders, license numbers, etc.

If you lost your order ID/license number or need one restored you need to contact them with proof of your purchase. Emailing our support team won't help as Via-Tech handles all of these issues.

ViaTech Technologies, Inc.
69 Wexford Street
Needham, MA 02494

Phone Number: 781-449-7601
Fax Number: 781-449-7604

Regards,

Customer Support
support@elicense.com

http://www.elicense.com/UserSupport for FAQ.

Via-Tech web site

rastak · 03-25-2004, 09:58 AM

I had a hard drive die and was able to get a license back. For what's that worth.

Andreas Raht · 03-25-2004, 03:44 PM

Just send your purchase info (name and so on) to support@elicense.com, tell them about your problem and ask for your order ID. No problem, they will help you! Then install the game, click on "License" on the purchase screen and enter that order ID. That's all.

Mudster · 03-26-2004, 11:36 AM

Thank you for all the help guys!

Mudster · 04-01-2004, 12:50 PM

WOOHOO!!! Got my license number and now I'm back in business. Time to see if i can get all these downloads to work now. Thanks again everyone and happy pugilising.

03-21-2004, 04:18 PM	#1 (permalink)
Mudster Minors (Triple A) Join Date: Dec 2003 Posts: 211	Help I've created a big problem for myself. I know they've said to save your game copy to disk "just in case". I, unfortunately, didn't think i would ever run into this problem. Guess what? My computer crashed and i lost everything on it. Finally got a new one, but no longer have any of my saved data, including my lifeline, Titlebout. What I was wondering is if there is anyway I can get another copy or if I will be stuck having to purchase another? And, is there a way to get a disc copy of the game? I need to get back in the ring, plz help.

03-25-2004, 03:44 PM	#7 (permalink)
Andreas Raht Administrator Join Date: Jun 2002 Location: Hollern/Stade/Germany Posts: 4,317	Just send your purchase info (name and so on) to support@elicense.com, tell them about your problem and ask for your order ID. No problem, they will help you! Then install the game, click on "License" on the purchase screen and enter that order ID. That's all. __________________ Andreas Raht andreas@ootpdevelopments.com Out of the Park Developments Out of the Park Baseball Development Team Title Bout Development Team

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03-21-2004, 04:57 PM	#2 (permalink)
JohnnyBench Minors (Triple A) Join Date: Mar 2004 Posts: 254	I have heard that if you call or email ootp developments they can tell you how or who you can contact that can help you with your purchase ID # from your game and you will not have to pay for another copy. Sorry that I don't know for sure who you have to call, but I'm sure ootp Developments can point you in the right direction. Hopefully someone can come behind me and help you more.

03-24-2004, 11:36 AM	#3 (permalink)
Mudster Minors (Triple A) Join Date: Dec 2003 Posts: 211	Thank you JB. I'm still waiting for a response from someone at the home office.

03-24-2004, 06:31 PM	#4 (permalink)
crusadecat All Star Reserve Join Date: Mar 2003 Posts: 799	Maybe Emailing Andreas would be the answer. You've probably already done that though.

03-24-2004, 07:31 PM	#5 (permalink)
JohnnyBench Minors (Triple A) Join Date: Mar 2004 Posts: 254	Hey Mudster, I found this in an OOTP thread. I hope it helps How do I get my license number again? Via-Tech handles all orders, license numbers, etc. If you lost your order ID/license number or need one restored you need to contact them with proof of your purchase. Emailing our support team won't help as Via-Tech handles all of these issues. ViaTech Technologies, Inc. 69 Wexford Street Needham, MA 02494 Phone Number: 781-449-7601 Fax Number: 781-449-7604 Regards, Customer Support support@elicense.com http://www.elicense.com/UserSupport for FAQ. Via-Tech web site

03-25-2004, 09:58 AM	#6 (permalink)
rastak Minors (Triple A) Join Date: Dec 2002 Location: Saint Paul Posts: 258	I had a hard drive die and was able to get a license back. For what's that worth.

03-26-2004, 11:36 AM	#8 (permalink)
Mudster Minors (Triple A) Join Date: Dec 2003 Posts: 211	Thank you for all the help guys!

04-01-2004, 12:50 PM	#9 (permalink)
Mudster Minors (Triple A) Join Date: Dec 2003 Posts: 211	WOOHOO!!! Got my license number and now I'm back in business. Time to see if i can get all these downloads to work now. Thanks again everyone and happy pugilising.