Licence retrieval Support

Michael Hopcroft · 09-17-2007, 08:03 AM

I had a computer crash and the shop wiped my hard drives. Now I need to find out whether my license for Title Bout is valid and if so how to place it on my new computer. I can't "unlicense" the old one because it's wiped -- leaving no way to contact your server. Plus it's been a few months.

EckManBangBang · 09-18-2007, 07:07 PM

Similar but dumber story. Accidentally reinstalled the demo, license number long lost. Am I screwed?

CONN CHRIS · 09-18-2007, 07:54 PM

I have never had to do this, but the licensing is run through elicsense (a third party) and from what I gather they are fairly responsive and easy to work with.

Please send them an email at support@elicense.com and describe the situation for them.

Marciano6 · 10-11-2007, 03:07 PM

Hey everyone and anyone I need some help my game was removed from my computer and I lost everything I need my order ID back......I filled out the form to retrieve it but no one has got back to me.....any other suggestions????

Andreas Raht · 10-17-2007, 01:16 PM

Our partner company ViaTech, Inc. handles all orders, license numbers, etc. for us. They're having full access to the eLicense database, and can help you with any eLicense-related problems.

If you lost your order ID, search for the file receipt.txt in the program directory. It contains the Order ID. Download the setup file from the game site or from www.ootpdevfiles.com. Install and start the game. Click on 'License' on the purchase screen to enter or paste that order ID.

If you lost your order ID/license number or need one restored you need to contact ViaTech with proof of your purchase. Send them as much information about your purchase as possible, like your name, address, email address, the last 4 digits of the credit card number.

ViaTech Technologies Inc.
2847 Grey Oaks Blvd.
Tarpon Springs, FL 34688-8159

Customer Support email: support@elicense.com

Support Form: http://www.elicense.com/usersupport/supportreq.htm

eLicense FAQ: http://www.elicense.com/UserSupport

ViaTech web site: http://www.elicense.com/

Emailing OOTP Development's support team won't help as ViaTech handles all of these issues.

You can prevent this situation by saving the order ID and/or the file receipt.txt in a safe place. Also whenever you install a new version of your MS Windows, purchase a new computer or format the harddisk, make sure you first un-license your software. Read this to learn how: http://www.elicense.com/usersupport/el_faq.htm#movelicense

Michael Hopcroft · 11-25-2007, 03:25 PM

Thanks to everyone. The eLicense people were able to recover my licence remarkably quickly. I'm now up and running again, and really appreciate it!

09-17-2007, 08:03 AM	#1 (permalink)
Michael Hopcroft Minors (Triple A) Join Date: Mar 2007 Location: Portland, OR USA Posts: 252	Licence retrieval Support I had a computer crash and the shop wiped my hard drives. Now I need to find out whether my license for Title Bout is valid and if so how to place it on my new computer. I can't "unlicense" the old one because it's wiped -- leaving no way to contact your server. Plus it's been a few months.

09-18-2007, 07:54 PM	#3 (permalink)
CONN CHRIS Moderator* Join Date: Oct 2004 Posts: 21,205	I have never had to do this, but the licensing is run through elicsense (a third party) and from what I gather they are fairly responsive and easy to work with. Please send them an email at support@elicense.com and describe the situation for them. __________________ REC World Prizefighter Rankings

10-11-2007, 03:07 PM	#4 (permalink)
Marciano6 Minors (Single A) Join Date: May 2005 Location: Detroit's Cass Corridor, 7 Mile Posts: 54	Help Hey everyone and anyone I need some help my game was removed from my computer and I lost everything I need my order ID back......I filled out the form to retrieve it but no one has got back to me.....any other suggestions???? __________________ The Future Is A Mystery, The Past Is History, Today Iz A Gift Thats Why Itz Called The Present.

10-17-2007, 01:16 PM	#5 (permalink)
Andreas Raht Administrator Join Date: Jun 2002 Location: Hollern/Stade/Germany Posts: 4,247	Our partner company ViaTech, Inc. handles all orders, license numbers, etc. for us. They're having full access to the eLicense database, and can help you with any eLicense-related problems. If you lost your order ID, search for the file receipt.txt in the program directory. It contains the Order ID. Download the setup file from the game site or from www.ootpdevfiles.com. Install and start the game. Click on 'License' on the purchase screen to enter or paste that order ID. If you lost your order ID/license number or need one restored you need to contact ViaTech with proof of your purchase. Send them as much information about your purchase as possible, like your name, address, email address, the last 4 digits of the credit card number. ViaTech Technologies Inc. 2847 Grey Oaks Blvd. Tarpon Springs, FL 34688-8159 Customer Support email: support@elicense.com Support Form: http://www.elicense.com/usersupport/supportreq.htm eLicense FAQ: http://www.elicense.com/UserSupport ViaTech web site: http://www.elicense.com/ Emailing OOTP Development's support team won't help as ViaTech handles all of these issues. You can prevent this situation by saving the order ID and/or the file receipt.txt in a safe place. Also whenever you install a new version of your MS Windows, purchase a new computer or format the harddisk, make sure you first un-license your software. Read this to learn how: http://www.elicense.com/usersupport/el_faq.htm#movelicense __________________ Andreas Raht andreas@ootpdevelopments.com Out of the Park Developments Out of the Park Baseball Development Team Title Bout Development Team

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09-18-2007, 07:07 PM	#2 (permalink)
EckManBangBang Bat Boy Join Date: Apr 2007 Posts: 7	Similar but dumber story. Accidentally reinstalled the demo, license number long lost. Am I screwed?

11-25-2007, 03:25 PM	#6 (permalink)
Michael Hopcroft Minors (Triple A) Join Date: Mar 2007 Location: Portland, OR USA Posts: 252	Thanks to everyone. The eLicense people were able to recover my licence remarkably quickly. I'm now up and running again, and really appreciate it!