eLicense FAQ & Support

Andreas Raht · 12-08-2003, 09:58 PM

If you're having any questions regarding eLicense, Viatech's FAQ site might be helpful:

http://www.elicense.com/usersupport/el_faq.htm#errors

Andreas Raht · 12-09-2003, 04:12 AM

From tgerbasi:

Guys,
Regarding the License Control issue, I had the same problem last week with all OOTP / .400 products because I de-selected the control to make startup faster.

Anyway, in XP go to start, run, and type in: msconfig

Under the services tab, see if LicCtrl Service is checked. If it's not, check it. That should get the game running if that's the problem.

TG

av0930 · 12-09-2003, 11:32 AM

Andreas, I can't buy the game. With the trial software my computer just crashes and I don't know where to find the 1-800 number mentioned. Please help.

av0930 · 12-09-2003, 11:33 AM

Oh, windows 98 is my os.

Andreas Raht · 12-09-2003, 11:40 AM

You can also try to use the support form on the eLicense site at http://www.elicense.com/usersupport/supportreq.htm

Their phone number is 508-647-0465 eLicense Sales/Support

javier_83 · 12-11-2003, 02:48 AM

can i buy the game using a debit card?????

PLEASE TELL ME YES!!

Doctor D · 12-11-2003, 07:45 PM

Yes, I used a Debit card

jened · 12-12-2003, 01:40 PM

about the only thing you can't do with a debit card is rent a car and sometimes rarely reserve a hotel. am i wrong on this?

darthpb · 12-13-2003, 01:37 AM

just wanted to say that I had a problem putting it on my laptop which is currently offline and the tech support was great. All is fine now so I can play anytime, anyplace...my wife hates you...lol

wildhawke11 · 12-17-2003, 12:41 PM

Darth
Your wife hates you LOL
I know the feeling old buddy.
Cheers
Danny

filipemb · 01-19-2004, 02:08 PM

Hi, i read the "http://www.elicense.com/usersupport/el_faq.htm#reformat"

I want in July, buy another PC. But, tomorrow i'm going to buy TBCB.

Has any mode to me continue with the license in my new PC ? If i buy the game in CD, can i do this ?

please, reply to me!!

Kevin · 01-19-2004, 08:25 PM

Before you change computers, you can un-license from the control panel and re-register after the new computer is set up. It's quite easy and painless.

Andreas Raht · 01-20-2004, 04:21 AM

Quote:

If i buy the game in CD, can i do this ?

The file on the CD is identical with the downloadable setup file.

But as Kevin told you, it's easy to unlicense on the old computer and to load the license to the new computer.
And if there are any problems, we and the eLicense support can and will help!

filipemb · 01-20-2004, 02:38 PM

Quote:

Originally posted by Kevin
Before you change computers, you can un-license from the control panel and re-register after the new computer is set up. It's quite easy and painless.

But i have to buy another time the license ?

Andreas Raht · 01-21-2004, 04:32 AM

No, you have to purchase the game only once. Then you're having a record on the eLicense server and in our customers database, and you'll get a license for the purchased game whenever you need it.

bigMatt · 06-06-2006, 07:14 PM

I had the ugly misfortune of a hard drive crash day before yesterday. No Operating System Error. The techs are going to charge me a fortune to "try" and recover the data.

Long story short, I've given up hope on the drive and ordered a new one this afternoon - should be here by week's end. But....

My favorite game has no backup - Title Bout. Never mind that my universe is completely wiped out. I'm wondering how I will get the game reloaded on the new drive - all the info (license, etc.) I had in email archives is just as inaccessible as the game.

I know I can re-download when the drive arrives, but how do I get my license # to play the game?

Thank you.

Kayo'd in Kansas

TC Dale · 06-06-2006, 07:23 PM

What you need to do is the following, bigMatt.

Email support@elicense.com first with the following:
Name used to order game.
Name of game purchased.
Last four digits only of credit card used to order game. (this is used by eLicense to verify purchaser.)
Email address used to order game.
Let them know you need the license reset so you can relicense the game AFTER you install the game again.

I hope that helps. Good Luck. EMail me at tc@ootpdevelopments.com for any help you might need.

bigMatt · 06-09-2006, 01:18 AM

TC, thanks so much for your quick response. I got the new hard drive today and just sent my relicense request. My fingers are crossed.

Matt

mh2365 · 06-09-2006, 01:02 PM

Last time I had to do it they got back to me within 24 hours ... do you remember your license # ... if you do try it again since you have two licenses.

bigMatt · 06-09-2006, 09:21 PM

I am relicensed and back in the saddle. Now comes the fun of reacquiring all of those photos and tbdx files!

Thanks again,

Matt

12-08-2003, 09:58 PM	#1 (permalink)
Andreas Raht Administrator Join Date: Jun 2002 Location: Hollern/Stade/Germany Posts: 4,317	eLicense FAQ & Support If you're having any questions regarding eLicense, Viatech's FAQ site might be helpful: http://www.elicense.com/usersupport/el_faq.htm#errors __________________ Andreas Raht andreas@ootpdevelopments.com Out of the Park Developments Out of the Park Baseball Development Team Title Bout Development Team

12-09-2003, 04:12 AM	#2 (permalink)
Andreas Raht Administrator Join Date: Jun 2002 Location: Hollern/Stade/Germany Posts: 4,317	From tgerbasi: Guys, Regarding the License Control issue, I had the same problem last week with all OOTP / .400 products because I de-selected the control to make startup faster. Anyway, in XP go to start, run, and type in: msconfig Under the services tab, see if LicCtrl Service is checked. If it's not, check it. That should get the game running if that's the problem. TG __________________ Andreas Raht andreas@ootpdevelopments.com Out of the Park Developments Out of the Park Baseball Development Team Title Bout Development Team

12-09-2003, 11:32 AM	#3 (permalink)
av0930 Minors (Single A) Join Date: Oct 2003 Posts: 59	Andreas, I can't buy the game. With the trial software my computer just crashes and I don't know where to find the 1-800 number mentioned. Please help. __________________ Miguel Cotto.....The next Felix "Tito" Trinidad!

12-09-2003, 11:33 AM	#4 (permalink)
av0930 Minors (Single A) Join Date: Oct 2003 Posts: 59	Oh, windows 98 is my os. __________________ Miguel Cotto.....The next Felix "Tito" Trinidad!

12-09-2003, 11:40 AM	#5 (permalink)
Andreas Raht Administrator Join Date: Jun 2002 Location: Hollern/Stade/Germany Posts: 4,317	You can also try to use the support form on the eLicense site at http://www.elicense.com/usersupport/supportreq.htm Their phone number is 508-647-0465 eLicense Sales/Support __________________ Andreas Raht andreas@ootpdevelopments.com Out of the Park Developments Out of the Park Baseball Development Team Title Bout Development Team

12-11-2003, 02:48 AM	#6 (permalink)
javier_83 Hall Of Famer Join Date: Nov 2003 Posts: 2,369	can i buy the game using a debit card????? PLEASE TELL ME YES!! __________________ Unification World of Boxing Universal World of Boxing First Tbcb Forum Tournament

12-11-2003, 07:45 PM	#7 (permalink)
Doctor D Bat Boy Join Date: Nov 2003 Posts: 9	Yes, I used a Debit card

12-12-2003, 01:40 PM	#8 (permalink)
jened Minors (Triple A) Join Date: Jul 2003 Location: upstate NY (saratoga county) Posts: 255	about the only thing you can't do with a debit card is rent a car and sometimes rarely reserve a hotel. am i wrong on this? __________________ cooper_gd's OTWE Results OTWE HEAVYWEIGHT CHAMPION: KING JENED III

12-13-2003, 01:37 AM	#9 (permalink)
darthpb All Star Reserve Join Date: Nov 2003 Location: Queens, NY a mile from Shea Posts: 637	just wanted to say that I had a problem putting it on my laptop which is currently offline and the tech support was great. All is fine now so I can play anytime, anyplace...my wife hates you...lol

12-17-2003, 12:41 PM	#10 (permalink)
wildhawke11 All Star Starter Join Date: Jun 2002 Location: united kingdom Posts: 1,834	Darth Your wife hates you LOL I know the feeling old buddy. Cheers Danny

01-19-2004, 02:08 PM	#11 (permalink)
filipemb Bat Boy Join Date: Jan 2004 Posts: 9	Hi, i read the "http://www.elicense.com/usersupport/el_faq.htm#reformat" I want in July, buy another PC. But, tomorrow i'm going to buy TBCB. Has any mode to me continue with the license in my new PC ? If i buy the game in CD, can i do this ? please, reply to me!!

01-19-2004, 08:25 PM	#12 (permalink)
Kevin Major Leagues Join Date: Dec 2001 Location: Nova Scotia Posts: 467	Before you change computers, you can un-license from the control panel and re-register after the new computer is set up. It's quite easy and painless. __________________ It seems more like today than it did all day yesterday.

01-21-2004, 04:32 AM	#15 (permalink)
Andreas Raht Administrator Join Date: Jun 2002 Location: Hollern/Stade/Germany Posts: 4,317	No, you have to purchase the game only once. Then you're having a record on the eLicense server and in our customers database, and you'll get a license for the purchased game whenever you need it. __________________ Andreas Raht andreas@ootpdevelopments.com Out of the Park Developments Out of the Park Baseball Development Team Title Bout Development Team

06-06-2006, 07:14 PM	#16 (permalink)
bigMatt Hall Of Famer Join Date: Dec 2005 Location: Are you kidding? It's finals week. Posts: 2,203	I had the ugly misfortune of a hard drive crash day before yesterday. No Operating System Error. The techs are going to charge me a fortune to "try" and recover the data. Long story short, I've given up hope on the drive and ordered a new one this afternoon - should be here by week's end. But.... My favorite game has no backup - Title Bout. Never mind that my universe is completely wiped out. I'm wondering how I will get the game reloaded on the new drive - all the info (license, etc.) I had in email archives is just as inaccessible as the game. I know I can re-download when the drive arrives, but how do I get my license # to play the game? Thank you. Kayo'd in Kansas __________________ Owner of the Bonner Springs Bald Beavers, winner of the UTBA II Season 1 World Championship! Season 2 MVPs: Week 1: BW Hideyasu Ishihara Week 2: HW Mike Schreck

06-06-2006, 07:23 PM	#17 (permalink)
TC Dale Global Moderator Join Date: May 2002 Posts: 3,532	What you need to do is the following, bigMatt. Email support@elicense.com first with the following: Name used to order game. Name of game purchased. Last four digits only of credit card used to order game. (this is used by eLicense to verify purchaser.) Email address used to order game. Let them know you need the license reset so you can relicense the game AFTER you install the game again. I hope that helps. Good Luck. EMail me at tc@ootpdevelopments.com for any help you might need. __________________ TC ---------------------------------- I'd have thrashed him to within an inch of his life, but I didn't have a tape measure. Old is always fifteen years from now.

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06-09-2006, 01:18 AM	#18 (permalink)
bigMatt Hall Of Famer Join Date: Dec 2005 Location: Are you kidding? It's finals week. Posts: 2,203	TC, thanks so much for your quick response. I got the new hard drive today and just sent my relicense request. My fingers are crossed. Matt __________________ Owner of the Bonner Springs Bald Beavers, winner of the UTBA II Season 1 World Championship! Season 2 MVPs: Week 1: BW Hideyasu Ishihara Week 2: HW Mike Schreck

06-09-2006, 01:02 PM	#19 (permalink)
mh2365 Banned Join Date: Dec 2001 Location: louisville Posts: 14,963 Warnings: 2	Last time I had to do it they got back to me within 24 hours ... do you remember your license # ... if you do try it again since you have two licenses.

06-09-2006, 09:21 PM	#20 (permalink)
bigMatt Hall Of Famer Join Date: Dec 2005 Location: Are you kidding? It's finals week. Posts: 2,203	I am relicensed and back in the saddle. Now comes the fun of reacquiring all of those photos and tbdx files! Thanks again, Matt __________________ Owner of the Bonner Springs Bald Beavers, winner of the UTBA II Season 1 World Championship! Season 2 MVPs: Week 1: BW Hideyasu Ishihara Week 2: HW Mike Schreck