Trace mode is typically only needed when troubleshooting issues.

To turn on trace mode, start with OOTP closed, then do this:

1. Open the Windows Start menu, click on "Run", enter %appdata%\Out of the Park Developments\OOTP Baseball 9\data\config and hit Enter. This should open a folder with some config files in it.

2. Open the "app" file with Notepad or some other simple text editor.

3. Look for the line that says trace_mode, and change the value from a 0 to a 1.

4. Save and close the file.

5. Start up OOTP and proceed to whatever point Tech Support wants you to.

6. Quit OOTP

7. Look in C:\Program Files\Out of the Park Developments\OOTP Baseball 9 or wherever the program is installed for a file called ootp.log, and provide that information!