Support Central Inside the Park Baseball
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OOTP Developments is committed to providing you with quality entertainment and fantastic technical and customer support. If you are having any issues, please review this page carefully and let us know how we can help. General SupportBefore exploring other support options, you may wish to review the following troubleshooting tips, which help resolve most common technical issues. As a general rule, always make sure that you have the latest game updates installed, which you can find over on the downloads page. Also make sure your system meets or exceeds the game's stated requirements, and that you have properly downloaded and installed any additional third-party software required to run the game (i.e., Microsoft DirectX, etc.). eLicense Info - How do I purchase the gamePurchasing Inside the Park Baseball is easy. You can purchase it online, using your credit card, or offline, using telephone and money order or credit card. For detailed information please see our Purchase Info page. FAQ - Frequently Asked QuestionsMy laptop doesn't have access to the internet, how can I install the game?Order it on CD in our webstore, or just download it and burn it on a CD. Then install it on the laptop. Contact Viatech, they will help you to install it "manually" without internet connection. If you downloaded TB on the first three days after it's release, you will probably have to download the latest version of the setup file, which allows offline installation! I want to install the game on 2 computers, at home and in the office :) Is this possible?You've got two licenses for your personal use on up to 2 computers at the same time. Enable Virtual MemoryWindows has the ability to use virtual memory. If a program's memory needs exceed how much free physical RAM you have, it will use Virtual Memory. Virtual memory also goes by the names Disk Cache and Swap File. Virtual memory is created on the hard drive and takes up space. Since it is on the hard drive, it will take longer to load than physical RAM. A game can use between 50 MB and 300 MB of virtual memory. You will need this much free space on your hard drive so that the program can run correctly. If you don't have enough virtual memory space, a game can run slowly, or not run at all. Run ScanDisk and DefragScanDisk is a Windows utility that will check the files and folders in your computer for any errors such as lost clusters, incorrect file size and cross-linked files. Defrag searches your drive(s) for fragmented files which can cause slow performance and an increase in the chance of disk errors. Make Sure Your Version of DirectX is Up To DateThe latest version of Microsoft's DirectX is always available at http://www.microsoft.com/windows/directx/. Make sure it meets the system requirements for this game. Use Windows UpdateMicrosoft will often release updates to improve the performance and compatibility of Windows along with various other items. Open www.windowsupdate.com in your browser and follow the instructions that appear closely. Update your DriversIt is recommended to check with your hardware manufacturer to make sure you have the latest and most compatible drivers installed on your system. As far as games are concerned, the drivers for your video card and sound card are two of the most important. User Switching in Windows XPOne of the features of Windows XP is the ability to switch users while leaving all your programs open and running. This will take up resources such as memory, processing power and possibly network resources that the game may need. This may cause games to have poor performance, crash, or just not start correctly. If you are logged in as an account with Administrator privileges, you can logoff other users. End Unnecessary Background TasksProcesses take up resources such as memory and processing power. One of the most common reasons for a game to crash, have slow performance, or just not start are processes running in the background, also known as background tasks. You should be logged in with an account that has administrator privileges to perform these steps. WARNING: Do NOT End Process on explorer.exe or processes with "SYSTEM" or "SERVICE" in the username. Ending these processes may prevent Windows from running correctly. Also, ending another user's process will cause all of their open programs to close, which may result in a loss of all unsaved work. eLicense FAQ and TroubleshootingeLicense makes it possible to purchase a game and to pay using the credit card, or using money order, licensing the game online or manually through telephone or email and much more. It is in use on many, many computers with OOTP and TBCB and a lot of other products. Though it's easy to use, you might have some questions, for example regarding the un-licensing procedure which you have to go before you give your computer away or before you re-install your Windows. A lot of information is available at Viatech's eLicense support page. In case of problems with the eLicense, please contact Viatech using their support form. Their eLicense Sales/Support hotline phone number is 781-449-7601 during business time. Games always started fine, but now it crashes during startingProbably your database is damaged! This can happen when the computer crashes or is switched off for any reason during playing. You need to use a new database. Please re-install the game. Make a backup of your current database before you do that, in case the database was not the problem. Game just won't start after InstallationIf nothing happens when you start the programm after the installation, it's surely NO graphic error like missing DirectX or something. There should at least come an error message or the purchase screen. If not, this might help you: First check whether you're having an internet connection. Open your browser, and open any website. Works? Great. Now close all programs which might use the internet: streaming audio/video, email client, browser, online games and so on. Does TB start now? Yes? Fine, that's it. If not, probably the eLicense control is disabled on your PC. Do the following to enable it again:
Please check first that you have DirectX installed. DirectX9 is recommended. You'll get it at http://www.microsoft.com/windows/directx/. If your game runs with DirectX 8.1, it's OK, but if not, install the latest version please. The second possible solution is to start the game without using the Direct3D hardware mode. To do this, change the value for "Uses D3D" in the config.ini file to No. The game will have no transparency effects, and the graphics will probably be slow. If this helped you to start the game, and you want to be able to start it in full hardware-supported D3D mode, you will need another graphic card, or probably just an updated driver for your card. Contacting SupportIf you are having an issue which is not listed here, please visit our technical support forums. ViaTech Technologies, Inc.Except where otherwise noted, OOTP Developments' game titles are distributed and licensed using ViaTech's eLicense system. If you have any questions pertaining to billing or licensing, please contact Via Tech at the address below:
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