OOTP Developments
is committed to providing you with quality entertainment and
fantastic technical and customer support. If you are having
any issues, please review this page carefully and let us know how we
can help.
Before
exploring other support options, you may wish to review the
following troubleshooting tips, which help resolve most common
technical issues.
As a general rule,
always make sure that you have the latest
game updates installed, which you can find over on the downloads
page. Also make sure your system meets or exceeds the game's
stated requirements, and that you have properly downloaded and
installed any additional third-party software required to run the
game (i.e., Microsoft DirectX, etc.).
Purchasing Out of the Park Baseball is easy.
You can purchase it online, using your credit card, or offline, using telephone and money order or credit card.
For detailed information please see our Purchase Info page.
General Stuff As a general rule,
always make sure that you have the latest game updates installed,
which you can find over on the downloads page. Also make sure your
system meets or exceeds the game's stated
system requirements, and that you
have properly downloaded and installed any additional third-party
software required to run the game (i.e., Microsoft DirectX, etc.).
End Unnecessary Background Tasks Processes take up resources such as memory and processing power. One of the most common reasons for a game to crash, have slow performance, or just not start are processes running in the background, also known as background tasks. You should be logged in with an account that has administrator privileges to perform these steps.
WARNING: Do NOT End Process on explorer.exe or processes with "SYSTEM" or "SERVICE" in the username. Ending these processes may prevent Windows from running correctly. Also, ending another user's process will cause all of their open programs to close, which may result in a loss of all unsaved work.
User Switching in Windows XP One of the features of Windows XP is the ability to switch users while leaving all your programs open and running. This will take up resources such as memory, processing power and possibly network resources that the game may need. This may cause games to have poor performance, crash, or just not start correctly. If you are logged in as an account with Administrator privileges, you can logoff other users.
Update your Drivers It is recommended to check with your hardware manufacturer to make sure you have the latest and most compatible drivers installed on your system. As far as games are concerned, the drivers for your video card and sound card are two of the most important.
Use Windows Update Microsoft will often release updates to improve the performance and
compatibility of Windows along with various other items. Open
www.windowsupdate.com in your
browser and follow the instructions that appear closely.
Make Sure Your Version of DirectX is Up To Date Go to start then run and type dxdiag and hit enter. The direct X utility will open and it will let you know what version of direct X you are have installed. If it is less than v9 go to http://www.microsoft.com download and install v9, reboot your computer and then try the game again.
Run ScanDisk and Defrag ScanDisk is a Windows utility that will check the files and folders
in your computer for any errors such as lost clusters, incorrect
file size and cross-linked files. Defrag searches your drive(s) for
fragmented files which can cause slow performance and an increase in
the chance of disk errors.
Enable Virtual Memory Windows has the ability to use virtual memory. If a program's memory
needs exceed how much free physical RAM you have, it will use
Virtual Memory. Virtual memory also goes by the names Disk Cache and
Swap File. Virtual memory is created on the hard drive and takes up
space. Since it is on the hard drive, it will take longer to load
than physical RAM. A game can use between 50 MB and 300 MB of
virtual memory. You will need this much free space on your hard
drive so that the program can run correctly. If you don't have
enough virtual memory space, a game can run slowly, or not run at
all.
"Real" Rosters (with link to GForce Roster Set) Third Party Utilities/Roster Sets are not officially supported by .400 Software Studios.
However you should be able to find the information you seek by following the link below:
http://www.rosterdevelopmentgroup.com
Can't Read Game Text(Toggle Direct3D)
You may want to try opening the Game Configuration Utility (found in the same directory as OOTP5) and pressing the Toggle Direct3D button, this should Disable Direct3D, press Apply and close the utility. This has helped many users reporting readability problems.
Hope this helps.
Via-Tech contact info You need to visit http://www.elicense.com as they handle issues of this type and all of our orders.
If you are having an issue which is not listed here, please visit
our technical support forums.
Except where otherwise noted, OOTP Developments' game titles
are distributed and licensed using ViaTech's eLicense system. If
you have any questions pertaining to billing or licensing, please
contact Via Tech at the address below:
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